Compare Front App and Smartsheet on pricing, features, platforms, and ratings — both Project Management tools, Subscription vs subscription (per-user, tiered,…
At a Glance
Front App
Smartsheet
Primary category
Project Management
Project Management
Rating
Not documented
Not documented
Pricing model
Subscription
subscription (per-user, tiered, plus enterprise)
Starting price
$25/seat/month (Starter plan)
$9 per user per month (Pro plan, billed annually)
Free plan
Not documented
Not documented
Free trial
Not documented
Yes
Platforms
Web, iOS, Android
Web
Team collaboration
Not documented
Not documented
AI features
Yes
Yes
Public API
Yes
Yes
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
Front App
Starter — $25/seat/month monthly
Professional — $65/seat/month monthly
Enterprise — $105/seat/month monthly
Smartsheet
Pro — $9 per user per month annual (billed monthly at $12/user/month)
Business — $32 per user per month annual
Enterprise — Custom annual
Pros & Cons
Front App
Pros
Combines shared inbox, ticketing, and AI automation in one platform
Strong channel coverage across email, chat, and SMS
Large integration ecosystem with 160+ third-party tools
Backed by significant funding and a large enterprise customer base
Granular per-seat pricing lets teams start small on Starter
Cons
Key AI features (Copilot, Smart QA, Smart CSAT) are separate paid add-ons on Starter and Professional
Starter plan is limited to a single channel type and only 10 seats
Per-seat pricing can get expensive for large teams, especially with AI add-ons
Autopilot is billed on usage on top of the seat-based subscription
Smartsheet
Pros
Low learning curve for teams already comfortable with spreadsheets
Used at scale by a large share of Fortune 500 companies, indicating strong enterprise reliability
Flexible enough to support project management, resource planning, and lightweight app-building on one platform
Strong automation and reporting capabilities reduce manual status updates
Cons
Business plan pricing at 32 dollars per user per month can get expensive for large teams compared to some competitors
Pro plan's user cap limits its usefulness for larger deployments without upgrading
Spreadsheet-based interface can feel limiting for teams that need more visual, board-based project views without add-ons
Now privately held after the 2025 Vista Equity Partners and Blackstone acquisition, which may affect long-term public roadmap transparency
Use Cases
Front App
Unified support inbox — A support team handles email, chat, and SMS tickets from one shared inbox instead of separate tools.
Cross-team request coordination — Operations and account management teams collaborate visibly on complex, multi-step customer requests via ticketing.
AI-assisted quality review — A support leader uses Smart QA to automatically review agent conversations for quality standards.
Automated request deflection — A company uses Autopilot to automatically resolve routine customer requests without agent involvement.
Smartsheet
Enterprise project and portfolio tracking — Project management offices use Smartsheet to track multiple projects, dependencies, and resource allocation across departments.
Marketing campaign management — Marketing teams use sheets, forms, and dashboards to plan campaigns, collect creative requests, and report on status to leadership.
IT and operations workflow automation — IT teams build lightweight WorkApps and automated workflows on top of Smartsheet data to manage tickets, approvals, and asset tracking.