Compare LiveChat and EverAfter on pricing, features, platforms, and ratings — both Customer Support tools, Subscription (14-day free trial) vs Contact for…
At a Glance
LiveChat
EverAfter
Primary category
Customer Support
Customer Support
Rating
Not documented
Not documented
Pricing model
Subscription (14-day free trial)
Contact for pricing
Starting price
$19/month (billed annually)
Custom pricing
Free plan
Not documented
Not documented
Free trial
Yes
Not documented
Platforms
Web, iOS, Android
Web
Team collaboration
Not documented
Not documented
AI features
Not documented
Yes
Public API
Yes
Not documented
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
LiveChat
Starter — $19/month Annual (1 user)
Team — $49/person/month Annual
Business — $79/person/month Annual
Enterprise — Custom pricing Contact sales
EverAfter
No individual plan breakdown documented yet.
Pros & Cons
LiveChat
Pros
Backed by a publicly traded, financially transparent parent company
Integrated AI-plus-human inbox with revenue attribution
Part of a multi-product suite (LiveChat, ChatBot, HelpDesk)
Trusted by over 35,000 companies with 24/7/365 support
Clear per-person pricing tiers with a no-credit-card free trial
Cons
Per-person pricing on Team and Business tiers can get expensive for larger teams
Visitor tracking limits on lower tiers may be restrictive for high-traffic sites
Enterprise features like HIPAA compliance and SSO require custom Enterprise pricing
Frequently confused with the unrelated company LiveAgent due to similar naming
Advanced reporting and staffing prediction are gated behind the Business tier
EverAfter
Pros
No-code builder lets non-technical CS teams create polished customer-facing experiences
AI personalization can reduce manual account monitoring for customer success managers
Consolidates onboarding, POC tracking, and success plans that are often scattered across tools
Integrates with common CRM platforms like Salesforce and HubSpot
Cons
No public pricing, founding year, headquarters, or company size disclosed
Sales-led purchase process means evaluating cost requires a demo call
Best value requires a meaningful volume of B2B accounts to manage, limiting fit for very small teams
As with most customer success platforms, adoption depends on customers actually engaging with the shared hub
Use Cases
LiveChat
E-commerce sales-driven chat — Online retailers use LiveChat's revenue-attribution counter and AI-plus-human inbox to tie live chat conversations directly to sales outcomes.
Dedicated customer service departments — Larger customer service teams use LiveChat's Business plan for staffing prediction, advanced reporting and SMS/Apple Messages for Business support.
Regulated enterprise support — Enterprises needing HIPAA compliance and SSO use LiveChat's Enterprise plan with white-label widgets and dedicated onboarding.
EverAfter
Customer onboarding at scale — CS teams use templated hubs to guide every new customer through a consistent onboarding process.
Proof-of-concept tracking — Sales and CS teams track POC milestones and success criteria in a shared hub visible to the prospect.
Account success planning — Teams build and share ongoing success plans with enterprise accounts to align on goals and progress.
Reducing spreadsheet-based account management — Companies replace manual spreadsheets and email threads with a standardized digital hub per customer.