2ConnectMe combines live chat, video, remote desktop control and automatic billing. Free plan available; paid plans from US$49 per year.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
2ConnectMe is a platform that brings live chat, voice and video calls, screen sharing, remote desktop control and payment collection into one product. The company positions it as a way to turn professional consulting and customer support into an online service that generates revenue, rather than a cost center.
It is built for two broad groups. The first is IT helpdesks and managed service providers that need a contact center with remote control. The second is independent professionals such as tutors, consultants, content creators and therapists who want to charge for online sessions.
The product is sold with a Forever FREE plan, a yearly Growing Business plan and per-agent monthly plans. The site lists HIPAA compliance with a Business Associate Agreement and compliance with the Hong Kong Personal Data Privacy Ordinance.
Service staff use the 2ConnectMe Paid Video Consult app on iOS, Android, Mac, Windows or a web browser, and receive push notifications when a customer requests help. Customers reach staff through a Help button in the ConnectMe Customer App or through a chat room tied to a website.
During a video chat, an agent can switch to remote control of the customer's PC. The customer installs the ConnectMe Video Consult Guest app, which also enables unattended access and lets the agent pick any monitor on a multi-monitor setup.
Billing runs alongside the chat. Fees are calculated from the chat timer and billed automatically when the chat ends, or payment can be requested upfront. The video chat can optionally be recorded to resolve later charge disputes.
Remote support is the most detailed area on the site. Agents can control Windows logon screens, lock screens and UAC prompts, and the Guest app also handles Mac and Ubuntu login screens. On phones and tablets, touch gestures replicate mouse actions and a soft keyboard types directly on the remote PC.
Recording captures screen activity, voice calls and remote control actions, and supervisors can review sessions for coaching, onboarding and compliance. Voice and video calls work in Chrome, Edge, Firefox and Safari, while screen sharing in the browser is limited to Chrome and Firefox.
On the commercial side, the platform offers time-based billing, optional live cost counters for customers, pre-pay or post-service payment requests, and Stripe integration. White label branding supports custom domains and, on higher plans, business-domain sender emails.
2ConnectMe is a live chat, video consulting and automatic billing platform. It adds screen sharing, remote desktop control and in-chat payment collection, so helpdesks and consultants can support or advise customers and charge for it.
Forever FREE is $0 per year and Growing Business is US$49 per year. Enterprise is US$49 per agent per month and Professional is US$10 per agent per month. Plan limits differ on chat duration, chat rooms and remote control time.
Yes. The Forever FREE plan costs $0 per year with limits such as 40 minutes per chat. The Enterprise and Professional plans offer a 14-day free trial with no credit card and no commitment.
Yes. Agents can switch to remote control during a video chat and can use unattended mode if the client installs the Guest app. Control extends to Windows logon screens, lock screens and UAC prompts, and to Mac and Ubuntu login screens.
Fees are calculated from chat duration and billed at the end of each chat. Businesses can also request payment before or after a session, and optionally show customers a live cost counter. The site says payments work with Stripe.
The pricing page lists HIPAA compliance for US healthcare practices with a standard Business Associate Agreement on Growing Business and Professional, and a custom-signed BAA on Enterprise. It also lists compliance with the Hong Kong Personal Data Privacy Ordinance.
Service staff can use iOS, Android, Mac or Windows devices, or any web browser. Mobile agents can control remote PCs with touch gestures and a built-in soft keyboard.
It suits IT helpdesks, managed service providers, freelance tutors, consultants and therapists who want to combine chat, video, remote control and billing. Solo professionals can start on the free plan.