3DM Connect is a WhatsApp Business API platform with a shared team inbox, AI chatbots, bulk campaigns, and Shopify/WooCommerce sync. See features, pricing,…
Category
Customer Support
Pricing
Paid, three monthly tiers from $25 to $50/mo (each with 4 user seats, extra seats $4/user/month), plus a 7-day free trial with no credit card required. Meta's WhatsApp messaging fees are billed separately at Meta's standard rates with no added markup., from $25 /mo
Verified
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Last updated
August 6, 2026
APIDashboardAI
3DM Connect is a WhatsApp Business API platform built for teams that manage customer conversations across marketing, sales, and support. It centralizes messaging in a shared team inbox where conversations can be assigned, tagged, and tracked with internal notes, and it layers in AI-powered auto-replies and chatbots for FAQ handling and lead qualification. Businesses can run bulk broadcast campaigns with audience segmentation and scheduling, connect Shopify or WooCommerce stores to sync order updates into WhatsApp conversations, and build WhatsApp-approved message templates with dynamic variables. The platform runs on the official Meta-verified WhatsApp Business API and includes an analytics dashboard for tracking campaign and support performance. 3DM Connect markets itself primarily to businesses in Pakistan, the UAE, Saudi Arabia, and the wider Middle East region, and highlights that it passes through Meta's messaging fees without adding its own per-message markup.
Key Features
Shared Team Inbox — Centralized WhatsApp conversation management with assignment capabilities and internal notes for marketing, sales, and support teams.
Campaign Manager — Bulk WhatsApp broadcast messaging with audience segmentation, scheduling, and delivery/performance reports.
AI Chatbot & Auto-Replies — AI-powered automated FAQ handling, lead qualification, intent detection, and automated follow-up sequences.
Official WhatsApp Business API — Meta-verified WhatsApp Business API integration rather than an unofficial gateway, for enterprise-grade reliability.
Shopify & WooCommerce Integration — Native sync of order and customer data from Shopify or WooCommerce stores into WhatsApp conversations.
Template Builder & Analytics — WhatsApp-approved message templates with dynamic variables, plus an analytics dashboard for campaign and support performance tracking.
Pros & Cons
Pros
Passes through Meta's WhatsApp messaging rates with no added per-message markup, which can be cheaper at high message volumes than markup-based competitors
Combines shared inbox, campaign broadcasting, and AI chatbot automation in one platform rather than requiring separate tools
Native Shopify and WooCommerce integrations built for ecommerce order and support workflows
7-day free trial available on all plans with no credit card required
Cons
Entry-level plan caps at 4 team users, with extra seats billed separately at $4/user/month
Marketing and support content is heavily oriented toward Pakistan/Middle East markets, so buyers elsewhere should verify regional support and compliance fit
Meta's WhatsApp messaging fees are billed separately from the platform subscription, adding a variable cost on top of the flat monthly price
Public pricing evidence does not disclose whether higher-volume or multi-brand plans exist beyond the three published tiers