AeroChat is an AI customer service platform for Shopify and social channels. Plans from $49/month with a 7-day free trial. Features, pricing and FAQs.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
AeroChat is an omnichannel AI customer service platform built mainly for online stores. It brings web chat, WhatsApp, Instagram, Messenger, Telegram and email into one inbox, and an AI agent answers customer questions automatically around the clock.
The company says the AI resolves most inquiries without human agents, citing figures of 80%+ on the homepage and 87%+ on its product and pricing pages. These are the vendor's own claims. AeroChat Pte Ltd operates the product, and its founder is Alva Chew.
Setup follows three steps: connect the business, train the AI on your data, and start resolving chats. A Shopify store connects from the Shopify App Store and syncs its product catalog, inventory levels and order tracking, with no coding or manual data entry.
The AI learns from business content such as products, services and workflows, then replies in the customer's language. It reads live order data for status questions and hands the conversation to a human agent when a person is needed, keeping the thread intact.
On the AI side, AeroChat offers multilingual replies, knowledge base training, custom instructions, custom fallback responses, voice message handling and rich media responses such as product images. Self-learning AI and agent auto-translation are limited to the Advanced plan.
Operational tools include human handover, conversation tagging, auto agent assignment and agent transfer. Sales and growth features include product recommendations, lead capture, in-chat payment links and WhatsApp broadcast campaigns. Reporting covers AI chat insights, usage statistics and conversion tracking, and webhooks and API access support custom connections.
AeroChat is an omnichannel AI customer service platform for ecommerce businesses. It answers customer questions on web chat, WhatsApp, Instagram, Messenger, Telegram and email, and connects to Shopify for live order data.
The pricing page lists Starter at $49/month, Growth at $149/month and Advanced at $349/month. Yearly billing saves 20%, and the homepage shows $39, $119 and $279 for the same plans. Add-ons and prepaid message credits cost extra.
Yes. Every plan offers a 7-day free trial and no credit card is required. The site does not describe a permanent free plan.
It integrates with Shopify, WordPress, WooCommerce and Magento, and connects to WhatsApp, Facebook Messenger, Instagram, Telegram, Gmail, Outlook and a web chat widget. Growth and Advanced plans add webhooks and API access for other systems.
It suits ecommerce businesses, especially Shopify stores, that receive many repetitive support questions across messaging channels. Larger teams can use the Advanced and Enterprise options.
The Starter plan is described as suited to startups and small businesses, with unlimited products synced, unlimited human replies and contacts, and 500 AI responses per month. Stores with heavier chat volume would need Growth or Advanced.
Yes. The AI hands a conversation to a human agent when needed without dropping the thread. Tagging, auto agent assignment and agent transfer are also listed, and plans include 3, 10, 25 or 50+ agent accounts.
The company says most merchants are running in minutes, with no developers needed. The steps are to connect the store, train the AI on business data and start resolving chats.