BoundBot is an AI sales agent for ecommerce that answers catalog questions and captures orders across chat channels. Free plan; paid from $9.99/month.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
BoundBot is an AI sales and support agent aimed at ecommerce stores. It answers product and stock questions from the catalog a merchant adds, captures shopper details and order requests, and passes complex conversations to a human teammate. The same agent can run across WebChat, WhatsApp, Messenger, Instagram and Telegram, with Slack and Discord also listed as supported channels.
The homepage demo shows the idea with a fictional store. A shopper asks for a small coral bag under a set budget, the agent checks 82 products, replies with the price and stock count, and saves the lead and order request in the inbox. BoundBot also shows views for restaurants, clinics and service businesses, though the page copy centers on retail.
Setup is described as four steps. A merchant adds data such as products, pages and policies, sets rules for voice, actions and handoff points, connects channels, and then reviews chats to refine what customers need. The company describes its approach as grounded in the merchant's data, with rules applied before AI.
When a message arrives, the agent reads the request, checks the business data, and picks a next move: answer, run an action, apply a rule, save a lead or order request, or hand off. Knowledge can come from website content, FAQs, uploaded files, product catalogs, Google Sheets or CSV data. Teammates can join any thread, reply directly and pause automation.
The core of the product is catalog-grounded answering. It uses product names, prices, SKUs, stock and variants, and merchants can configure lead and order actions and choose which details to collect. Captured order requests appear in an Orders view with a status, and each customer record in the inbox shows the source channel and saved lead details.
Around that sit control and reporting tools. Keyword rules support contains, exact and regex matching on paid plans. Conversation summaries, lead tags, needs-attention insights and per-conversation bot muting help teams manage the inbox. The WebChat widget supports custom colors, suggested messages and iframe embedding, and higher plans add MCP integrations, longer analytics retention and report exports.
BoundBot is an AI sales and support agent for ecommerce. It answers product and stock questions from a store's catalog, captures leads and order requests, and hands complex chats to a human teammate.
BoundBot has a Free plan at $0, Starter at $9.99 per month, Pro at $29.99 per month and Business at $199.99 per month. These are shown as 67% off listed prices. Each AI reply costs 10 credits, and there are no paid top-ups.
Yes. The Free plan includes WebChat, 1 bot and 750 monthly credits with no credit card. Each Free workspace can also try Starter, Pro or Business once for 3 days without a card, and it returns to Free afterward unless the user subscribes.
BoundBot supports WebChat, WhatsApp, Messenger, Instagram, Telegram, Slack and Discord in one inbox. Starter covers Telegram, WhatsApp, Messenger and WebChat, while Pro and Business include Slack and Discord.
Yes. It uses the product names, prices, SKUs, stock and variants a merchant adds to answer with store context. Catalog import by CSV is available on paid plans, with 100 products on Starter, 5,000 on Pro and unlimited on Business.
Yes. Teammates can join any thread, reply directly and pause automation. The conversation context stays with the thread.
Agents keep working with non-AI automation such as keyword rules, but AI-powered replies pause until credits reset at the start of the next billing period.
It appears suited to small stores. The entry price is low, setup is described in four steps, and the free plan lets a store test WebChat first. Stores with large catalogs or heavy chat volume will need Pro or Business.