cellbot is an AI-powered front desk and CRM for repair shops, resellers, and refurbishers — instant quotes, 24/7 chat, bookings, and Stripe payments from one…
Category
Payments
Pricing
Self-serve monthly subscription with three tiers: Starter £49/month, Pro £99/month, and Pro Plus £199/month, billed month-to-month with no long-term contract, no setup fees, and a 14-day refund window.
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Last updated
August 6, 2026
AutomationChatbotDashboardAI
cellbot is an AI-powered front desk and CRM built specifically for repair shops, device resellers, and refurbishers. An AI chat widget answers customer enquiries around the clock, quoting only from prices the shop has configured in its own pricebook (up to 2,300+ devices and 30,000+ repair prices on the top plan) rather than inventing figures, then books appointments and creates repair records automatically. Beyond the widget, cellbot includes a full repair CRM with configurable pipeline stages, QR-code and public repair-status tracking, automatic warranty-expiry tracking, role-based staff permissions, and Stripe-powered payments and deposits. Higher tiers add a trade-in/buyback engine for purchasing and reselling used devices, Voice AI for speech-to-speech intake, a unified social inbox (SMS, email, WhatsApp, Instagram, Facebook, X), white-labeling, and API access. The product embeds as a lightweight widget on WordPress, Shopify, and Wix, and connects to Zapier, Make, and n8n for broader automation.
Key Features
AI Chat Widget — A 24/7 AI-powered chat widget answers customer enquiries, quotes only from prices configured in the shop's own pricebook, and books appointments automatically.
Repair Pricebook — A built-in pricing database covering up to 2,300+ devices and 30,000+ repair prices on the top plan, with custom prices taking priority over defaults.
Repair CRM & Tracking — Configurable repair pipeline stages, QR-code and public tracking links, automatic warranty-expiry tracking, and role-based staff permissions.
Payments & Trade-In — Stripe-powered deposits and payments plus a trade-in/buyback engine for purchasing and reselling used devices by condition tier (Pro Plus).
Voice AI & Social Inbox — Speech-to-speech Voice AI intake and a unified social inbox spanning SMS, email, WhatsApp, Instagram, Facebook, and X (Pro Plus).
Integrations & API — Embeds on WordPress, Shopify, and Wix; connects via Zapier, Make, and n8n; and offers a documented REST API for customers, repairs, and pricebook data.
Pros & Cons
Pros
24/7 AI chat widget answers repair questions and books jobs automatically, even outside business hours.
Large built-in pricebook (up to 30,000+ repair prices across 2,300+ devices on Pro Plus) keeps quotes consistent instead of ad hoc.
Combines CRM, warranty tracking, QR-code repair tracking, and a Stripe-powered payments and trade-in engine in one dashboard.
Integrates with WordPress, Shopify, Wix, Zapier, Make, and n8n, plus a documented REST API.
Month-to-month billing with no long-term contract and a 14-day refund window.
Cons
Several announced features — custom staff roles, employee commission tracking, hierarchical repair categories, and recurring protection plans — are still on the roadmap, not yet shipped.
Accounting integrations (QuickBooks, Xero) are still in development, so bookkeeping still needs a manual workaround for now.
Voice AI, white-labeling, and the trade-in/buyback engine are limited to the top Pro Plus (£199/month) plan.
No native annual billing or multi-location discount through self-serve checkout — requires contacting cellbot directly.