ChargeDesk brings payments, refunds and subscriptions into your helpdesk. Review of features, integrations and pricing from $29/month with a 14-day trial.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
ChargeDesk is a billing support platform for businesses that collect payments through an online gateway and handle customer questions in a helpdesk. Its main idea is to bring payment data to the place where support work already happens, so agents do not need to open a separate gateway dashboard to answer a billing question.
The company describes the product as a billing toolkit that improves the billing and support workflow. It covers helpdesk apps, customer billing pages, receipts and invoices, payment collection and reporting. ChargeDesk Pty Ltd operates the service, and its site names Medium.com, 500px, Procter & Gamble, US Mobile and The Black Tux among its customers.
ChargeDesk connects to a payment gateway such as Stripe, PayPal, Shopify or Square, and to a helpdesk such as Zendesk, Help Scout or Intercom. The site says that in most cases no coding or changes to an existing e-commerce setup are needed, and sign-up starts by choosing a gateway.
Once connected, the platform matches customer payments to support tickets and displays them in the helpdesk. The company says it uses the payment gateway as the primary source of record instead of its own internal systems. That means customers stay in your gateway, and subscriptions created through ChargeDesk keep running if you leave the service.
For agents, ChargeDesk supports refunds, subscription creation and cancellation, new charges by invoice or card on file, authorize and capture, coupons, payment reminders and customer detail edits, including VAT numbers. Agents can also securely update a card on file. A List tab shows recent charges, new customers and upcoming subscriptions.
For customers, billing pages show charge status, subscriptions and billing history, and let people request support, update invoices or change their card. Receipts and invoices are sent as PDFs, show tax details by country and route replies to the helpdesk with billing details attached.
Admins get reports on agent activity, refund and cancellation reasons, revenue by product, invoices and tax, along with roles, 2FA, double confirmations and SSO.
ChargeDesk is a billing support tool that shows customer payments inside a helpdesk. Agents can refund charges, manage subscriptions and send invoices from the same screen where they answer tickets.
Plans are priced monthly in USD: Hobby is $29, Startup is $99, Business is $249 and Enterprise is $749. Limits depend on recent customers and active agents. There are no setup or hidden fees.
Yes. ChargeDesk offers a 14-day free trial with no credit card required. Until you upgrade, only the last 30 days of charges are imported.
It connects to gateways such as Stripe, PayPal, Braintree, Recurly, Shopify, Square and GoCardless. It also works with helpdesks such as Zendesk, Front, Help Scout, Freshdesk, Intercom and HubSpot, and offers a Zapier integration.
Only customers who paid in the past month count toward a plan, based on successful charges with unique customer IDs. An agent is anyone with access to view or manage your customers, including helpdesk agents and team members using the ChargeDesk site or extension.
It suits businesses that take online payments and answer billing questions through a helpdesk. Support teams, founders and finance staff are the main users.
The Hobby plan starts at $29 per month, and the company says smaller companies benefit from not having to build invoicing or billing history features. Businesses with few customers can start with the free trial.
Yes. ChargeDesk states it has no contracts and that you can cancel at any time without penalty.