KokobeoChat combines AI and real operators in one live chat inbox with real-time translation across 14 languages. See pricing, WooCommerce integration, and a…
Researched and fact-checked by Bartu Cavusoglu · Updated August 7, 2026
KokobeoChat is a cloud-based live chat and customer engagement platform built by Europe Services SE (with Goldman Services INC), a company registered in Prague, Czech Republic, holding EU (019185279) and UK (UK00004201811) trademarks. The product combines an AI assistant — trained on a business's own knowledge base and included from the free tier — with real human operators in a single shared inbox. Conversations arrive from Live Chat, WhatsApp, Facebook Messenger, Instagram, and Email, and the AI can translate between operator and visitor in real time across 14 languages rather than just translating static UI strings. KokobeoChat is distributed as a WordPress plugin (listed on WordPress.org as "KokobeoChat") and as a lightweight (38KB compressed) universal JavaScript widget that installs on any site, including dedicated integrations for Shopify, Wix, and Webflow. On WooCommerce stores it auto-detects the store and adds cart-aware AI responses, order-status lookups, abandonment recovery messaging, and product catalog Q&A. Data is described as self-hosted on the vendor's EU servers with one-click GDPR deletion, and the vendor offers free guided migration from Tidio, Tawk.to, LiveChat, Crisp, and Intercom.
Key Features
AI assistant on the free tier — An AI assistant trained on the business's own knowledge base answers visitor questions in their own language, included from the free plan rather than gated behind a paid tier.
Real-time 14-language translation — Operator and visitor messages are translated in real time across 14 languages, rather than only translating static widget UI text.
Unified multichannel inbox — Live Chat, WhatsApp, Facebook Messenger, Instagram, and Email conversations all land in a single shared inbox with multi-operator assignment.
WooCommerce-aware AI — The WordPress plugin auto-detects active WooCommerce stores and adds cart-aware AI responses, order-status lookups, abandonment recovery, and product catalog Q&A.
Lightweight widget — The chat widget is 38KB compressed and loads asynchronously after DOMContentLoaded, with a measured maximum 1-point Lighthouse score impact.
Self-hosted with GDPR deletion — Conversation data is hosted on the vendor's EU servers with one-click GDPR data deletion.
Free migration from competitors — The vendor provides free migration assistance from Tidio, Tawk.to, LiveChat, Crisp, and Intercom, including conversation-history export where supported and branding/behavior matching.
Pros & Cons
Pros
Free-forever plan with no credit card required, and AI is included from the free tier rather than gated to paid plans
Real-time translation across 14 languages between operator and visitor, not just a translated UI
Deep WooCommerce integration: cart-aware AI, order-status queries, abandonment recovery, and product catalog Q&A
Lightweight widget (38KB compressed, async-loaded) with a measured Lighthouse impact of at most 1 point
Free guided migration from Tidio, Tawk.to, LiveChat, Crisp, and Intercom
Multichannel inbox unifying Live Chat, WhatsApp, Messenger, Instagram, and Email
Cons
Free plan is capped at 500 chats/month, 1 operator, and 3 languages
White-label branding and custom integrations are reserved for the top $79/mo Business plan
Marketing site content mixes languages (Italian meta copy alongside English pages), suggesting localization QA gaps
Company footprint is limited to a single Prague registered address with no public team or leadership info