Chat Thing builds AI chatbots and voice agents from your content for web, chat apps and phone. Free plan, paid tiers from $14/month. Features and pricing.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Chat Thing is a platform for building AI chatbots and voice agents that answer customer questions from a business's own content. A team points the agent at its website, help docs, FAQs, files or Notion workspace, and the agent replies in the company's voice on a website widget, in chat apps or on a phone line, around the clock.
Beyond support, the same agent can capture leads, offer calendar times and book meetings, look up orders, and hand a conversation to a person when needed. The site reports more than 10,000 users and a 4.6 out of 5 rating across 28 customer reviews. The product is built by Pixelhop.
Setup starts with data sources. Chat Thing crawls a website, syncs help center articles and FAQs, and connects Notion, PDFs, YouTube videos and RSS feeds. The site says content stays current when sources change, with auto-sync listed from the Standard plan. Answers are grounded in the trained material rather than general guesswork.
To go live, a user copies one line of code into the website, and the widget can be matched to brand colors, logos and tone. The agent can also be deployed to Slack, Discord, WhatsApp, Telegram, email and an API. Every conversation is logged in a searchable dashboard, and the agent can pass complex questions to a human.
Chat Thing replies in 50+ languages, detected automatically from the customer's message. Power-ups let an agent call tools, such as looking up an order. Voice calls work in the web chat and on US or UK phone numbers, using the same knowledge, power-ups and AI model as text, and phone agents send a summary after every call.
Standard and above add model choice across GPT, Claude and Gemini, plus human takeover. Pro adds chat analytics covering topics and sentiment. Enterprise adds bot testing, which runs test cases against responses to check factual accuracy and relevance. Customers can rate answers, each conversation has a shareable link, and the company states it never uses customer data to train AI models.
Chat Thing is a platform for building AI chatbots and voice agents trained on a business's own content, such as a website, help docs and files. The agents answer customers, capture leads, book meetings and take calls across web chat, chat apps and phone.
Paid plans start at $14/month (Basic), with Standard at $49, Pro at $99 and Enterprise at $299. Annual billing lowers the monthly equivalents to $11.67, $40.83, $82.50 and $249.17. Voice packs cost $10/month per 60 minutes and phone numbers cost $5/month.
Yes. The free plan includes 1 agent, 1 data source and 80k message tokens, and requires no credit card. The web channel is available on every plan, including Free.
It supports a website widget, Slack, Discord, WhatsApp, Telegram, email, a public API and phone calls. Chat platform channels and the API are available on Standard and above, and phone answering also starts on Standard.
Yes. Agents can answer a US or UK phone number and hold voice conversations in the web chat, using the same knowledge and AI model as text. Phone answering starts on the Standard plan, and voice minutes are sold in packs.
Bots use GPT-4o Mini by default. Standard, Pro and Enterprise subscribers can choose models from providers including OpenAI, Google, Cohere, Claude and Mistral.
Yes. Agents understand and reply in 50+ languages and detect the customer's language automatically. Quality is strongest in widely spoken languages, and the site suggests using the free plan to test a specific one.
The company states it never uses customer data to train AI models and that information is stored securely. Files from Google Drive are used only to train the user's own bots.