Chatbase builds no-code AI agents for support and sales across chat, email, and voice. Plans start at $32/month billed yearly. See features and pricing.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Chatbase is an AI agent platform for customer experience. Businesses use it to build conversational agents that handle customer support, sales conversations, and product guidance across chat, email, and voice. The company says more than 10,000 businesses use it, and it describes the product as a no-code way to resolve customer issues end to end.
The platform is model-agnostic, meaning it selects a suitable language model for each task and lets teams choose the model their agent runs on. Around the agent sit a helpdesk, interactive widgets, analytics, and an internal assistant called Backstage, so the product covers more than a website chat widget.
Chatbase organizes work into four steps. In Build, teams connect data sources, define the agent's role, and set guardrails. In Test, they run real customer scenarios and check accuracy, brand consistency, and edge cases. In Deploy, they publish to chat, WhatsApp, email, Slack, and other channels. In Optimize, they track resolution rates and review escalations.
Agents answer from the sources they are given, including help centers, files, links, Q&As, Notion pages, and tickets, and say so when something is not covered. Instructions are written in plain English, with no prompt engineering syntax. Teams can also set guardrails, such as directing refund requests to billing support or a human agent.
Procedures are the central feature. Teams write the steps of a task the way they would for a new employee and call actions inline, such as looking up an order in Shopify, pulling an invoice from Stripe, or finding a slot in Cal. Widgets let the agent reply with product cards, order trackers, plan comparisons, and slot pickers instead of plain text.
Testing is unusually detailed. Simulations run customer scenarios before launch, regression testing re-runs a saved suite after any change, and traces show what the agent retrieved and why it escalated. The built-in helpdesk lets AI and humans share one conversation, and Backstage lets teams ask questions about their own conversations, such as summarizing common issues.
Chatbase is an AI agent platform for customer experience. It lets businesses build no-code agents that handle support, sales, and product questions across chat, email, and voice. The company says more than 10,000 businesses use it.
Plans are Hobby at $32/month, Basic at $120/month, and Business at $400/month, all billed yearly at a 20% discount from list prices of $40, $150, and $500. Enterprise pricing is custom. Add-ons such as extra credits, agents, and storage are priced separately.
Yes. Each of the Hobby, Basic, and Business plans offers a 7-day trial, and the homepage has a Start free trial button. The pricing page does not show a permanent free plan.
Named integrations include Slack, Shopify, Stripe, Cal, Calendly, WhatsApp, Messenger, Instagram, WordPress, Zendesk, Salesforce, Intercom, HubSpot, Freshdesk, Gorgias, Zapier, and Twilio. Basic and Business unlock most CRM and helpdesk integrations.
The site lists GDPR, SOC 2 Type II, and HIPAA, with data encrypted at rest and in transit. It states that data is only accessible to your agent and is not used to train models. Enterprise adds SSO, audit logs, and custom roles.
It suits support, sales, and operations teams that want a no-code agent across several channels, particularly in e-commerce, technology, travel and hospitality, and financial services. It can also serve as an internal knowledge agent in Slack.
The Hobby and Basic plans target small teams, and setup requires no code. Small teams should check message credit limits and the one-agent cap on each plan against their expected volume.
Yes. Chatbase has a built-in helpdesk where AI and humans work from the same conversation, and escalations can also go to existing tools such as Zendesk or Gorgias. Agents can also be given guardrails that direct certain requests to a human.