Subscription, from $19 per user/month (billed yearly)
Verified
Not yet
Last updated
October 26, 2026
AI AgentsFree TrialSubscriptionNo-CodeChatbotMultilingualAIShopify Integration
What is ChatBot?
ChatBot (ChatBot.com) is an AI chatbot platform for business websites. Its AI agent answers customer questions, recommends products, and helps shoppers check out, and the company says it works around the clock. Parts of the site refer to the product as Text, and the company says more than 35,000 brands use the service.
The product combines a no-code chatbot builder, a website chat widget, an inbox with ticketing, and reporting. Teams let the AI handle routine questions and move conversations to a human agent when a person is needed, which suits support teams and online stores that want chat to contribute to sales.
How does ChatBot work?
Setup starts with a website URL. The AI agent scans the whole site, one section, or single pages, and builds its knowledge base from that content. PDFs, DOCX files, and help articles can be added as further sources, and sources can refresh automatically so answers stay current.
Teams then write instructions in plain language, set tone and languages, and add skills that define what the agent does in a given situation. The company describes three steps: create the agent, deploy it and review the first results, then add sources, skills, and channels as results justify.
Key features of ChatBot
Beyond the AI agent, ChatBot includes a drag-and-drop canvas for scripted flows. A flow starts from an event such as a chat ending, a keyword, or a new ticket, branches on conditions, and acts in tools such as Salesforce, HubSpot, Mailchimp, and Slack. Webhooks reach anything else.
The chat widget can be styled with themes, colors, and a logo, and it supports buttons, carousels, and images. Proactive campaigns open the widget based on page or behavior, and each campaign reports chats, sales, and conversion. Human takeover, personalized replies, and 48-language support are listed on the pricing page.
Key Features
Training on your own content — The AI agent learns from a website scan, help center articles, and uploaded PDF and DOCX files. Sources can refresh automatically so answers stay current.
Custom skills and instructions — Plain-language instructions up to 10,000 characters set tone, languages, and answer length. Skills define triggers and steps, such as offering a discount, recommending a product, or escalating to a human.
Multilingual replies — The agent detects the customer's language and replies in it. The pricing page lists support for 48 languages.
Drag-and-drop flow builder — Flows start from events such as a chat ending, a keyword, a new ticket, or a schedule. Conditional branches, delays, and parallel paths run actions in connected tools, and webhooks reach anything else.
Customizable website chat widget — Teams set theme, colors, logo, avatar, position, and mobile behavior. The widget supports welcome messages, buttons, carousels, images, and a contact form outside set hours.
Human handoff and supervision — Staff can watch any live chat, take over from the AI at any time, or use a rule to bring in a briefed teammate. The conversation history moves with the chat.
Proactive campaigns and offers — The widget can open on its own based on the page, time spent, or visitor behavior, such as a visit to pricing or an abandoned cart. Each campaign reports chats, sales, and conversion.
Personalized replies for returning visitors — The widget recognizes returning visitors and known contacts and can use customer data such as name, email, account info, and purchase history to tailor replies.
Inbox, ticketing, and AI Copilot — An inbox and ticketing system sits alongside AI Copilot features such as reply suggestions and AI text edits for human agents.
Resolution and sales reporting — Reports show AI resolutions, the resolution rate, and sales and leads in dollars. Growth adds team performance and agent activity reports plus chat topics insights.
Pros & Cons
Pros
Trains on a website URL, help articles, and PDF or DOCX files, so setup does not require scripting every reply.
Offers both an AI agent and a drag-and-drop flow canvas, giving control over scripted steps.
Human takeover and live chat supervision are included on every plan.
Reply support for 48 languages and a widget that can be customized without code.
Public pricing with a free 14-day trial and no credit card required.
Reviewers on G2 and Capterra describe the interface as intuitive and easy to start with.
Cons
No free plan is shown; after the 14-day trial, plans start at $19 per user per month.
Included AI resolutions are modest: 10 per month on Essential and 200 on Growth, with extra packs of 50 costing $49.50.
Pricing is per user, so cost rises as the team grows, and Enterprise pricing is not public.
One reviewer notes the AI is not perfect and may take time to train.
Pricing
Essential $19 per user / month, billed yearly ($25 billed monthly)
Growth $79 per user / month, billed yearly ($99 billed monthly)
Enterprise Custom annual plan
Frequently Asked Questions
What is ChatBot?
ChatBot (ChatBot.com) is an AI chatbot platform for business websites. Its AI agent learns from a company's website and help content, answers customer questions, recommends products, and passes chats to human agents when needed. It also includes a no-code flow builder, a chat widget, and an inbox with ticketing.
How much does ChatBot cost?
Essential costs $19 per user per month billed yearly ($25 billed monthly). Growth costs $79 per user per month billed yearly ($99 billed monthly). Enterprise pricing is custom and requires contacting the sales team.
Does ChatBot have a free trial?
Yes. ChatBot offers a free 14-day trial with no credit card required. The pricing page lists the trial on both the Essential and Growth plans. A free plan beyond the trial is not shown.
What does ChatBot integrate with?
ChatBot lists Shopify, WooCommerce, WordPress, Facebook Messenger, WhatsApp, Twilio SMS, Klaviyo, and Slack among its top integrations. Its flow builder also acts in Salesforce, HubSpot, and Mailchimp, and webhooks reach other tools.
How do I train the ChatBot AI agent?
Most teams start by sharing a website URL, and the knowledge base is built from it within minutes. You can add PDFs, DOCX files, and help articles, write instructions in plain language, and add skills that define what the agent does in specific situations.
Can a human take over a chat from the AI?
Yes. Human takeover is included on all plans, and staff can step in to a conversation at any time. Growth adds chat supervision, and the chat moves to the agent with the message history.
How many languages does ChatBot support?
The pricing page says the AI agent detects the customer's language and replies in it, supporting 48 languages. Teams can also set which languages the agent speaks.
Is ChatBot good for small businesses?
The Essential plan is described as being for small teams earning their first revenue from chat, and the site lists Small Business as a solution. Small teams should check that 10 included AI resolutions per month fit their volume, since extra packs of 50 cost $49.50.