ChatNode builds AI support agents from your website and docs, with AI Actions and live agent handoff. Free plan; paid plans from $35/month.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
ChatNode is a web-based platform for building AI support agents that answer customer questions using a company's own website content and documents. The company positions its agents as an upgrade over traditional chatbots, which it describes as limited to pre-scripted flows and static FAQs. ChatNode agents are trained on business data and are meant to reply in a brand voice, within policies the owner sets.
Beyond answering questions, agents can complete tasks through what ChatNode calls AI Actions, such as booking meetings, showing invoices, or updating records. When a conversation needs a person, the agent hands it to a live agent along with the conversation context. The homepage states the product is trusted by more than 3,500 companies, a figure Gappsy has not independently verified.
Setup follows a train, act, deploy pattern. Owners crawl their website, add documents or knowledge base content, and set a brand voice and policies. The agent then answers from that material. An auto-retrain feature refreshes the agent's knowledge at set intervals, which helps when pricing, FAQs, or product details change often. Auto-retrain is listed from the Standard plan upward on the pricing page.
AI Actions extend the agent past conversation. The site lists custom API calls, Stripe billing, Calendly and Cal.com booking, and lead capture. Agents can be embedded on a website or connected to tools such as Slack and Notion, and owners can choose a model per task. Each AI response uses message credits: most models cost 1 credit per response, while advanced models cost 20.
The visual AI Agent designer and no-code setup are aimed at people without technical skills. Paid plans allow unlimited files and URLs for training, up to 20 MB per file and 12,500,000 characters per agent. Access to models from several providers is included on paid plans, with the pricing page naming GPT, Gemini, Claude, Sonar, and DeepSeek options. Multilingual support is listed, and the WordPress page cites more than 80 languages.
Operational features include live agent handoff, lead capture, chat history, and analytics covering satisfaction, popular topics, volume, and geographic insights. The homepage also mentions deflection, time saved, and action success measures. API access starts on the Lite plan. Higher tiers add custom avatars, a custom domain, and removal of the Powered by ChatNode label, which matters for businesses that want the widget to look fully their own.
ChatNode is a platform for building AI support agents trained on a company's website, documents, and knowledge base. The agents answer customers 24/7, complete tasks through AI Actions, and hand off to human agents when needed.
ChatNode has a free plan at $0, plus Lite at $35 per month, Standard at $89, and Scale at $377. Yearly billing is $350, $890, and $3,770, and Enterprise is priced through sales. Add-ons such as extra credits and custom domains cost extra.
Yes. The site advertises a 7-day free trial with no credit card required. There is also a free plan with 35 credits per month, one chatbot, and one team member.
ChatNode lists WordPress, Slack, Notion, Zendesk, OneDrive, Dropbox, Google Drive, Zapier, and Make. The pricing page also names Crisp and SharePoint. AI Actions work with Stripe, Calendly, and Cal.com.
Each AI response uses message credits based on the chosen model. Most models cost 1 credit per response, while advanced models cost 20. Subscription credits renew monthly and do not carry over, while auto-recharge credits do not expire.
Yes. ChatNode supports live agent handoff with full conversation context. Live agent support is listed starting on the Standard plan.
ChatNode targets small and pre-scale businesses, with Lite aimed at solopreneurs and Standard at marketers and pre-scale businesses. The free plan and trial allow testing before paying. Credit and agent limits on lower plans are worth checking against expected volume.
The company states it uses AES-256 encryption at rest and TLS 1.3 in transit. It says customer data is not used to train models and cites GDPR and DPA compliance.