Chatwize is an AI chatbot trained on your own content, with human handoff and multilingual answers. Free plan; paid plans from €149/month.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Chatwize is an AI chatbot platform for websites that answers visitor questions from content the business supplies, such as web pages, PDFs, Word and Excel files, and a knowledge base. It is built for teams that spend their days on the same recurring questions and want coverage outside office hours without writing code.
The company describes the product as an AI support agent that can be live in about ten minutes. It replies in the language the visitor writes in, cites the sources it used, and says so when an answer is not in them. When a case is complex or sensitive, it can hand the conversation to a human teammate.
Setup follows three steps. First, the business connects its website or uploads documents, and Chatwize reads them. Second, it applies brand styling: colors, logo, typography and tone of voice, with a live preview. Third, it publishes the chatbot with one line of embed code, a shareable link, an app integration or a sign-in portal.
After launch, the chatbot answers from the approved sources only. Teams update those sources when information changes, and higher plans add automatic retraining. If a visitor asks for a person, confidence is low, or a defined rule matches, the conversation moves to the inbox with full history, and the bot can resume afterward.
The core feature is source-grounded answering with citations, supported by chunk curation, source tracking and auto-tags. Replies come in the visitor's language. A dashboard shows what visitors ask, and lead collection captures prospects. A consent or disclaimer step can be required before chatting, which helps teams that need to show privacy terms.
For connecting to other systems, Chatwize offers webhooks that forward conversations and leads, and function calling that lets the bot call a company's API during a chat. Models come from OpenAI, and each plan unlocks a different set, from GPT-4o mini to GPT-5.6 Sol, so teams can balance quality, speed and cost.
Chatwize is an AI chatbot platform for websites that answers visitor questions using a business's own sources, such as web pages, FAQs and documents. It reduces repetitive support work and can hand complex or sensitive cases to a human.
Chatwize has a free plan at €0 and three paid plans billed monthly: Individual at €149, Team at €249 and Pro at €549. The plans differ by message credits, chatbots, storage, training tokens and available AI models.
Yes. Chatwize advertises a 14-day free trial with no credit card required, and a Free plan with 1,000 message credits and one chatbot. Teams only choose a paid plan when they decide to continue.
Chatwize runs on OpenAI models. Depending on the plan, these include GPT-4o mini, GPT-4o, GPT-5.4 nano, GPT-5.4 mini, GPT-5.4, GPT-5.5 and GPT-5.6 (Luna, Terra and Sol), with context up to 16k.
Yes. The chatbot answers in the language the visitor writes in, based on the business's approved sources.
Chatwize offers webhooks to forward conversations and leads, and function calling so the bot can call your API during a chat. There is no public Chatwize API and no ready-made connectors, so each connection is set up manually.
The database and document storage are with Supabase in Frankfurt, and the application runs on Fly.io in Amsterdam, with daily backups. The only processing outside the EU is OpenAI generating the answer, under EU standard contractual clauses.
Chatwize is not a good fit when there is no reliable source material, when every answer must be individualized professional advice, or when policy requires staff to handle every message.