CloudNine Review, Pricing & Features

CloudNine is eDiscovery software offered as SaaS or on-premise for litigation, investigations and audits. Pricing is by quote. See features and who it fits.

Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026

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Last updated
October 26, 2026
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What is CloudNine?

CloudNine is an eDiscovery software and services company based in Houston. It provides a review platform that law firms, corporations and government agencies use to upload, review and produce electronically stored information, such as email, text messages, documents, databases, and audio and video files.

The company describes its platform as a unified review platform for all data types with native review capability. It is offered as SaaS or on-premise, which sets it apart from vendors that sell only a hosted service. Its product family also includes CloudNine LAW and CloudNine Concordance.

How does CloudNine work?

Users load data into the platform, where processing runs automatically according to customer feedback, and then review it. Reviewers search, filter and tag documents, flag relevant results, and export or produce the set they need. One customer describes being able to review data immediately after loading.

The same workflow is available whether the platform is hosted by CloudNine as SaaS or installed on-premise. Organizations that prefer not to run the work themselves can use CloudNine's professional services team for collection, processing, discovery and managed review.

Key features of CloudNine

Core capabilities include search with filters, tagging and coding, export, and production from a single platform. Customers single out the tag function and search filters, and one reviewer used them to analyze and tag more than 100,000 documents in a class action.

The wider lineup includes CloudNine Review, LAW, Concordance, Explore and Analyst, each with its own support line and email. Services cover collection, processing as a service, discovery and review, and the company points to an Answer Center and training resources.

Key Features

Pros & Cons

Pros

  • Offered as both SaaS and on-premise, giving buyers a choice over where data is stored.
  • Customers repeatedly describe the software as easy to use, including first-time users.
  • Professional services cover collection, processing, discovery and managed review.
  • Reviewers on the site praise responsive customer support, and each product has its own support line.
  • Named for state and local government purchasing through the Carahsoft NASPO ValuePoint Master Agreement.
  • Earned seven badges in the G2 Spring 2024 eDiscovery Report, including Momentum Leader and Easiest to Use.

Cons

  • No pricing is published, so buyers must request a demo or quote to compare costs.
  • The product lineup (Review, LAW, Concordance, Explore, Analyst) may confuse new buyers choosing between options.
  • No third-party integrations are listed on the pages reviewed.
  • Testimonials come from the vendor's own website and may not reflect independent opinion.

Frequently Asked Questions

What is CloudNine?

CloudNine is an eDiscovery software and services company. It provides a review platform available as SaaS or on-premise for uploading, reviewing and producing electronically stored information in litigation, investigations, audits and public records requests.

How much does CloudNine cost?

CloudNine does not list prices on the pages reviewed. Buyers are directed to request a demo or contact the company for details. Some customer testimonials call it good value compared with competitors, but no figures are given.

Does CloudNine offer a free trial?

The pages reviewed do not mention a free trial. They offer a demo, which can be requested through the website or by phone.

Is CloudNine available on-premise?

Yes. CloudNine Review is offered both as SaaS and as an on-premise product. The company also publishes content on data control and review costs for on-premise eDiscovery.

Who is CloudNine best for?

It suits law firms, corporate legal departments and government agencies that handle litigation, investigations, audits or FOIA requests. Teams that want to outsource parts of the work can also use its collection, processing and managed review services.

What products does CloudNine offer?

The site lists CloudNine Review in SaaS and on-premise versions, CloudNine LAW and CloudNine Concordance. The support page also lists CloudNine Explore and CloudNine Analyst.

How do I contact CloudNine support?

The Houston headquarters number is 713-462-6464. Each product has its own extension and email address, and customers can also submit a support ticket or use the Answer Center for technical documentation.

Does CloudNine integrate with other software?

The pages reviewed do not name any third-party integrations. Buyers with specific integration needs should ask CloudNine during a demo.

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