Concie is an AI sales agent that answers e-commerce product, stock, and delivery questions 24/7 across website, Instagram, WhatsApp, and more. See pricing,…
Category
AI
Pricing
Paid (free trial available), from $59/mo
Verified
Not yet
Last updated
August 7, 2026
AI AgentsChatbotMultilingualAIShopify Integration
Concie is a SaaS AI sales agent built for e-commerce brands that need to handle repetitive pre-sales customer questions at scale. It connects to a merchant's product catalog, inventory, shipping rules, and store policies so it can answer questions about products, stock availability, and delivery instantly, 24/7, without hallucinating answers outside of the connected store data. Conversations from Instagram, WhatsApp, Messenger, email, SMS, and website chat widgets are consolidated into a single inbox, and the agent can hand off to a human teammate with full context preserved when a conversation needs a person. Concie integrates with major e-commerce platforms including Shopify, WooCommerce, BigCommerce, Magento, and PrestaShop, and supports 40+ languages. The company also publishes industry-specific solutions for verticals such as furniture, jewelry, electronics, and beauty retailers.
Key Features
Multi-channel inbox — Consolidates customer conversations from the website widget, Instagram, WhatsApp, Messenger, email, and SMS into one place.
Real-time product & stock answers — Answers questions about products, inventory, and delivery instantly using data synced from the merchant catalog.
Grounded, no-hallucination responses — Responses are limited to connected store data to reduce the risk of incorrect answers to customers.
Smart human handoff — Escalates conversations to a human teammate while preserving full conversation context.
40+ language support — Supports customer conversations in more than 40 languages.
E-commerce platform integrations — Connects to Shopify, WooCommerce, BigCommerce, Magento, and PrestaShop to sync catalog and order data.
Pros & Cons
Pros
Consolidates conversations from 6+ channels (website, Instagram, WhatsApp, Messenger, email, SMS) into one place
Answers are grounded only in connected store data, reducing risk of hallucinated responses to customers
Smart human handoff preserves conversation context instead of making customers repeat themselves
Broad e-commerce platform coverage: Shopify, WooCommerce, BigCommerce, Magento, and PrestaShop
Supports 40+ languages, useful for stores selling internationally
Every paid tier includes a 7-day free trial with no credit card required for the instant demo
Cons
Pricing is credit/conversation-based with caps per tier (e.g. 200 conversations on Starter), so high-volume stores may need to budget for add-on credit packs
Built specifically for e-commerce catalogs, so it is less suited to non-retail or service-based businesses
Entry-level Starter plan is limited to 3 channels and 300 products, which may be restrictive for larger catalogs