Coniva.ai builds AI support agents for web, WhatsApp, Messenger and Instagram. Free plan, paid from $99/month. See features, pricing and verdict.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Coniva.ai is an AI customer support platform that lets businesses build conversational agents to talk with their customers. The company's tagline is Conversations that Convert, and it positions the product around both answering questions and driving business results such as conversions.
The platform is aimed at startups and growing teams. Its about page says the mission is to make sophisticated AI accessible to businesses of all sizes, so they can offer strong customer support without complexity. The company is based in Singapore.
Coniva.ai reports 150+ beta users, 8K+ messages handled and a 4.2/5 user rating. These are self-reported figures, and the beta label suggests a young product that is still growing.
Onboarding follows three steps on the homepage: sign up, configure and deploy. A user creates an account, sets up an AI agent with a setup wizard, then goes live on a chosen channel. The site claims setup takes about five minutes and that deployment is one click.
Once deployed, the agent uses natural language processing to read context, intent and sentiment in each message. The company says it learns from every interaction to improve answers over time.
Usage is metered in tokens. Every message, action and AI response consumes tokens, and complex conversations cost more. A real-time usage view helps teams track consumption, and the system alerts users when they reach 80% of their limit.
The core is conversational AI with support for 5+ languages. Adaptive learning, real-time analytics and omnichannel deployment sit on top. Analytics include live dashboards, 15+ metrics and CSV export, and paid plans unlock advanced analytics.
Sales and escalation tools include lead capture, which grows from basic to enhanced to advanced with CRM sync across plans, plus AI actions and human handoff. Handoff costs 10 tokens on Free, 5 on Starter and 3 on Professional.
On security, the company cites AES-256 encryption and a GDPR-ready posture. The homepage also mentions a REST API, though the pricing page lists API access as coming soon, so buyers should confirm its status.
Coniva.ai is an AI customer support platform for building agents that talk with customers. Agents can be deployed on a website widget, WhatsApp, Facebook Messenger and Instagram. It is aimed at startups and growing teams.
The Free plan includes 150 tokens per month. Starter is $99 per month for 2,500 tokens and Professional is $199 per month for 10,000 tokens. Enterprise pricing is available by contacting the company.
There is a Free plan with 150 tokens per month. The homepage also advertises a limited-time offer of the Starter plan free for the first month, with no credit card required, then $99 per month.
Tokens are the usage currency. Each message, action and AI response consumes tokens, and complex conversations use more. Usage can be tracked in real time, and users are notified at 80% of their limit.
Available channels are a web widget, WhatsApp, Facebook Messenger and Instagram. Calendly, Cal.com, Slack, Microsoft Teams, Telegram, Discord, Shopify, WordPress, Zapier and HubSpot are listed as coming soon.
The company positions it for startups and growing teams, and the entry plans are priced for them. Small teams should check that the channels they need are available, since several integrations are not yet released.
Yes. Plans can be upgraded or downgraded at any time, with prorated charges or credits. Extra tokens can be purchased, and auto-refill prevents service interruption.
Yes, white labeling is an add-on at $29 per month on any plan, according to the pricing page.