Digicust uses AI agents to automate customs declarations, classification and export control. Credits from €5, annual plans from €4,500. Read the review.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Digicust is an AI customs automation platform built by Digicust Flexco, an Austrian deep-tech company based at Vienna Airport and founded in 2020. It uses AI agents to digitize, verify and automate customs work, from reading trade documents to preparing declarations ready for filing.
The product is aimed at companies that handle customs regularly: brokers and customs service providers, forwarding companies, industry companies, e-commerce businesses, authorities and consultants. Digicust says more than 100 companies are live on the platform.
Its main positioning is that it extends existing customs software instead of replacing it. Validated data goes into systems such as ATLAS, AEB, Format, DAKOSY and Scope, so teams keep the system they already trust.
Digicust takes in raw inputs: structured ERP data, emails, scanned PDFs and product photos. Vision and OCR models handle scans, handwriting and 180 languages, while connectors bring in structured data from e-commerce platforms, ERPs and TMS APIs.
Agents then extract data, match invoice positions against master data, classify goods, validate references such as EORI numbers and run more than 200 compliance, consistency and plausibility rules. Missing information is shown as actionable items rather than failing silently.
The result is a submission-ready declaration pushed into the customs system, with staff reviewing the outcome. Senior customs brokers and consultants work in the same interface as the agents, so edge cases, BTIs and special procedures are handled in the same workflow. A complete processing history supports audits.
The core modules are AI Customs Declarations, AI Tariff Classification, AI Export Control and AI Customs Audit. Classification applies GR1 to GR6 reasoning with CN and Explanatory Notes citations and documents alternatives. Export control covers dual-use and ECCN checks, party due diligence and sanctions screening across EU, OFAC, UK and UN lists.
Supporting modules include AI Document Control, which drafts supplier emails and logs follow-ups, AI Email Inbox, Intelligent Document Processing and AI Master Data for deduplication and HS enrichment. Supplier Declarations, Authorization Management, BTI Management and Reports and Analytics round out the set.
The solutions page also lists workflows for Intrastat, PoUS, EMCS, preferential origin, CBAM, EUDR, duty optimization and a white-label customs portal.
Digicust is an AI customs automation platform from Digicust Flexco, based at Vienna Airport. Its agents prepare declarations, classify goods, run export control checks, audit filings and manage master data.
Pay per use is €5.00 per credit. Annual packages are Basic at €4,500, Growth at €15,120 and Team at €25,500, with per-credit prices of €2.00, €1.75 and €1.50. Enterprise is on request, and Lite products cost €1.00 or €5.00 per operation.
There is no 14-day trial. A test account is available with no time limit and includes 20 credits, so you can test your own use cases and estimate consumption.
No. It prepares and validates data and then pushes it into systems such as ATLAS, AEB, Format, DAKOSY, Scope and dbh. The company says it does not force platform migrations.
It lists ATLAS, AES, NCTS, DAKOSY, AEB, Format, Scope, dbh, BEO, E2Open and ASYCUDA, plus ERP, TMS, e-commerce and CRM systems via REST API, SFTP, email, EDI and MCP.
Yes, especially for customs declarations. Integration costs apply only if a connection to your customs software is needed. Onboarding is recommended at 10 to 40 hours, with 10 hours priced at €1,800.
Digicust states it is certified to ISO/IEC 27001:2022 and IEEE CertifAIed by TÜV SÜD. It is GDPR-compliant with EU-hosted infrastructure and keeps a full audit trail of processing.
It suits customs brokers, forwarding companies and industry companies with recurring declaration, classification or compliance work. Lower-volume users can start with pay per use or the Lite products.