DocAccess automatically converts PDFs into WCAG 2.1 AA-compliant, screen-reader-friendly HTML for government websites. See features, integrations & pricing.
Category
Documents & E-signature
Pricing
Usage-based pricing determined by the volume of PDF pages to be made accessible; no fixed public tiers. Prospects request a free, no-credit-card accessibility report and receive a personalized proposal.
DocAccess is a web accessibility platform built by CivicPlus, aimed primarily at government entities and public-sector organizations such as cities, counties, districts, and water authorities. Instead of requiring staff to manually remediate PDFs one at a time, DocAccess automatically transcribes PDF documents into accessible, mobile-responsive HTML that meets WCAG 2.1 AA standards, with semantic heading navigation for screen readers. A lightweight asynchronous JavaScript helper script (docbox.js) is added to a site's header; it detects PDF links, as well as embedded Google Drive folders, SharePoint share links, Laserfiche WebLink documents, and agenda platforms like CivicClerk and OnBase Agenda Online, and swaps them for an accessible DocAccess viewer. The platform also offers translation into 250+ languages, in-document search and Q&A, and live visual assistance via an Aira integration. DocAccess integrates with common CMS platforms (WordPress, Drupal, CivicPlus, Streamline, Revize, Wix, Squarespace, and others), Canvas LMS via LTI, and exposes a REST API and custom data attributes for bespoke implementations. New prospects can request a free, no-credit-card accessibility report before receiving a personalized proposal.
Key Features
Automatic PDF-to-HTML transcription — Converts PDF documents into WCAG 2.1 AA-compliant, screen-reader-friendly HTML with semantic heading navigation.
Helper script (docbox.js) — A lightweight, asynchronous script added to a site's header that detects PDF links and swaps them for an accessible DocAccess viewer.
Third-party document source detection — Automatically detects and enhances embedded Google Drive folders, SharePoint share links, and Laserfiche WebLink documents.
Multilingual translation — Translates accessible document transcripts into 250+ languages.
Live visual assistance — Integrates with Aira to provide 24/7 live visual assistance, with 30 free minutes per user.
Broad CMS and civic-platform integrations — Works with WordPress, Drupal, CivicPlus, Streamline, Canvas LMS (via LTI), CivicClerk, OnBase Agenda Online, and more, plus a REST API for custom implementations.
Pros & Cons
Pros
Purpose-built for the PDF accessibility problem that trips up most government websites, rather than a generic page-level accessibility overlay
Automatically detects PDFs linked from popular document sources like Google Drive, SharePoint, and Laserfiche WebLink, not just files hosted on the same domain
Offers a no-credit-card, free accessibility report so teams can see real results on their own documents before committing
Broad CMS and civic-platform integration list (WordPress, Drupal, CivicPlus, Streamline, Canvas LMS, CivicClerk, and more) reduces custom integration work
Translation into 250+ languages adds multilingual accessibility on top of screen-reader compatibility
Cons
Public pricing is not disclosed -- organizations must go through a report/proposal process before learning what it costs
Primarily geared toward government and public-sector use cases, so fit for general commercial businesses is less clear
Full activation depends on an administrator installing and configuring a helper script per platform, adding implementation overhead
Some integrations (e.g., Schoology, native eScribe support) are listed as still on the roadmap rather than available today