Enjo is an AI support agent that resolves requests end to end. Free plan with 200 AI replies, paid plans from $95/month. Features, pricing, and verdict.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Enjo is an AI support agent platform from Troopr Labs Inc. that resolves support requests end to end. It answers from the knowledge a company has approved, cites the source on each response, and takes action in connected systems such as helpdesks, identity providers, and CRMs. Requests it cannot resolve are escalated to a human with the full conversation attached.
Beyond the agent, the platform includes an Inbox for human agents, a Help Center knowledge base, Agent Assist, Insights, and Guardrails. The company states it has 600+ enterprise deployments and was founded in 2019. It describes its design as agent first, with the helpdesk reserved for escalations rather than serving as the whole pipeline for every request.
Setup starts by connecting knowledge, such as Confluence, SharePoint, Google Drive, Notion, past tickets, or a website. Teams can also build their knowledge base inside the Enjo Help Center. The company describes this as one index with no duplication. A request then arrives in Slack, Teams, web chat, or the Help Center, and Enjo answers with a citation.
When a request needs action, Enjo performs it in connected systems, for example refunds, plan changes, or access requests. When confidence is low, it hands off to Inbox or an existing helpdesk with the conversation, account history, and suggested next steps. Insights then show resolution rate, time saved, satisfaction, and cost per request, so teams can decide what to automate next.
The core feature is the AI Agent, which resolves requests rather than only replying. Actions and Flows let teams design multi-step processes in Studio, a visual builder, with logic, conditions, and fallbacks and no code. Flows can use account, plan, and history context, and every action is written to an audit trail. Agent Assist adds drafted replies, macros, and next steps inside tickets.
Governance is a central part of the product. Guardrails set topic boundaries, approved scope, and input and output controls. Teams can test and evaluate the agent before going live, and synthesis data shows how it reached an answer. The Help Center adds AI search, multilingual support, and multi-brand portals, while Insights covers AI coverage gaps, CSAT/ESAT, and per-request cost.
Enjo is an AI support agent platform from Troopr Labs Inc. It resolves customer and employee requests end to end using approved knowledge, takes action in connected systems, and escalates unresolved cases to humans with full context.
Enjo has a Free plan at $0 with 200 AI replies per month. Starter is $95 per month with 1,000 replies, and Standard is $295 per month with 3,000 replies. Enterprise pricing is custom and requires yearly billing.
Yes. The Free plan includes a shared Inbox, Help Center, unlimited AI agents, unlimited human agents, and 200 AI replies per month. No credit card is required to sign up.
Service does not stop. Additional replies are charged at $0.05 each on paid plans. Usage caps can be set to control spend.
Enjo connects to Slack, Microsoft Teams, Microsoft Copilot, Zendesk, Salesforce, Jira, ServiceNow, HubSpot, Okta, Stripe, and knowledge sources such as Confluence, Google Drive, SharePoint, Notion, and Box.
No. Enjo can run on top of an existing helpdesk such as Zendesk or Salesforce. When a human is needed, it creates the ticket in that system with the full conversation attached.
Enjo answers only from the knowledge and memory a company configures and cites the source on every response. Guardrails set topic boundaries and approval thresholds, and every action is recorded in an audit log.
The company states it is SOC 2 Type II and ISO 27001 certified and GDPR compliant. It also lists TLS 1.2+ in transit, AES-256 encryption at rest with keys via AWS KMS, and regular penetration tests.