Exei offers AI agents for e-commerce across WhatsApp, voice, web and Instagram. Review of features, integrations and pricing from ₹1,349/month.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Exei is an AI agent platform built for e-commerce businesses. Instead of one general chatbot, it provides three pre-built agents: a Shopping Assistant for product discovery, a Customer Service Agent for support and order handling, and a Growth Agent for retention and repeat sales. All three work from one shared customer record.
The agents run on WhatsApp, web, voice, Instagram and Messenger, and Exei is available on the Shopify app store. The company describes itself as an official Meta Tech Provider and lists support for 80+ chat and voice languages. Its About page dates the idea to September 2024, and the product is powered by Xcelore.
Exei describes a three-step process. In the connect step, a brand integrates its product catalog, store data and business policies without code, so the agents absorb the store's operational context. In the configure step, the brand picks a primary agent (Shopping, Customer Service or Growth) and adjusts response settings to match its workflows.
In the deploy step, the agents are activated across WhatsApp, web, Instagram and voice. The company says this can happen within 5 days. Once live, Shopify data stays synced in real time so answers reflect current catalog details, and conversations from every agent and channel appear in one searchable view.
The Shopping Assistant answers product questions, compares options and recommends items from the live catalog, including upsells and cross-sells. The Customer Service Agent handles order tracking, delivery alerts, WISMO and COD queries, confirms COD orders before dispatch by voice or WhatsApp, and coordinates re-attempts on failed deliveries.
The Growth Agent sends WhatsApp broadcasts, win-back messages, reorder reminders and loyalty nudges. Supporting tools include smart segmentation by purchase behavior, buying intent signals such as add-to-cart or price questions, and automatic retry on WhatsApp and voice when a message fails.
A Voice AI Agent holds phone conversations in regional languages, and a mobile app sends push alerts when an agent hands a conversation to a human.
Exei is an AI agent platform for e-commerce brands. It offers a Shopping Assistant, a Customer Service Agent and a Growth Agent that handle product discovery, support and marketing across WhatsApp, web, voice, Instagram and Messenger.
On the discounted annual rate, plans start at ₹1,349/month for the Growth Agent, ₹1,799/month for the Customer Service Agent and ₹3,599/month for the Shopping Assistant. The Complete Store Coverage bundle with all three agents is ₹5,999/month. Voice calls cost ₹4.00 per minute.
Yes, the pricing page shows a Start Free Trial button on each plan. The sources do not state the trial length or any permanent free plan.
Exei integrates with Shopify and deploys on WhatsApp, Instagram, Messenger, web and voice. Its listed integrations also include Google Sheets, Salesforce, Gmail, Slack, Zoho CRM, HubSpot, Zendesk and Freshdesk. Custom integrations are offered for other software.
Exei is best for online stores, particularly Shopify merchants and D2C brands, that want to automate order support, COD confirmation, product recommendations and repeat-purchase campaigns on WhatsApp and voice.
The company says brands can go live within 5 days. Setup involves connecting the product catalog, store data and policies without code, choosing an agent, and activating channels.
Brands pay Meta directly at official rates for utility, marketing and service conversations. Exei states it takes no cut or middleman fee on these and charges only for running the AI.
The entry plans start at ₹1,349/month and can be bought one agent at a time, which keeps costs modest for smaller stores. High message volumes may require extra AI reply packs. Larger brands can move to the custom Enterprise plan.