Zowie is an enterprise AI agent platform for customer service, claims, and banking automation, trusted by InPost, Decathlon, and Payoneer.
Zowie is an AI agent platform built for large, regulated enterprises that need customer-facing automation without giving up control over sensitive decisions. Instead of letting a language model make business decisions on its own, Zowie separates language understanding from business logic: a dedicated rules engine executes company policy deterministically, while the language model is only responsible for the conversation itself, aiming to avoid the unpredictable behavior that can occur when generative AI is trusted with actions like refunds, claims, or account changes.
The platform is organized around four components: Agent Studio (configuring persona, intents, knowledge, and workflows), Orchestrator (deploying the same agent across voice, chat, email, app, and contact-center channels), Supervisor (quality scoring and review of the AI's decision reasoning), and Traces (audit trails of AI decisions). Zowie states its platform processes over 100 million conversations a year, supports 100% deterministic execution for critical processes, and can be deployed in around 6 weeks for regulated industries such as banking, insurance, and healthcare.
Zowie supports multiple underlying language models (Anthropic, OpenAI, Google, Meta, Mistral) and voice providers (ElevenLabs, Cartesia, Deepgram, Azure Speech), and lists enterprise customers including InPost, Decathlon, Payoneer, Monica Vinader, and Monos. The company cites GDPR, SOC 2, HIPAA, EU AI Act, and DORA compliance, reflecting its focus on compliance-sensitive industries.