GoRespond is a WhatsApp Business platform for teams: shared inbox, broadcast campaigns, chatbot automation, and Meta-approved templates on the official…
Paid subscription billed on a monthly cycle. Specific plan prices are not publicly disclosed on the site; sign up or contact GoRespond for a quote. Meta per-conversation WhatsApp charges apply separately.
GoRespond is a WhatsApp Business messaging platform built for teams that want to run sales, marketing, and customer support on the official WhatsApp Business API. It connects to a business's WhatsApp account through Meta's embedded signup and Facebook login, then centralizes every conversation in a shared team inbox where multiple agents, with role-based access, can respond to customers together instead of sharing a single phone.
Beyond the inbox, GoRespond adds the automation layer that turns WhatsApp into a growth channel. Teams can build broadcast campaigns with personalized variables, schedule them, and track campaign performance and engagement; create and manage Meta-approved message templates through a built-in template editor with variables and approval status tracking; and set up chatbot workflows and auto-replies that handle routine questions without a human. Contact management includes custom fields and marketing opt-out/consent handling so businesses stay compliant with WhatsApp's marketing rules.
GoRespond also supports business verification (the WhatsApp green tick / verified badge), a WhatsApp link generator, API access and webhooks for developers, an optional CRM module, and e-commerce integration for stores such as WooCommerce. It is accessible from the web and offers iOS and Android apps plus API access, backed by 24/7 support and a knowledge base. The platform is aimed at businesses and agencies that manage high volumes of WhatsApp conversations and want a single, compliant workspace for messaging, automation, and campaigns.
Key Features
Shared Team Inbox — A shared inbox where multiple agents with role-based access respond to WhatsApp conversations together on a single business number.
Broadcast Campaigns — Send personalized broadcast campaigns with variables and scheduling, and track campaign performance and engagement analytics.
Chatbot Workflows & Auto-Reply — Build chatbot workflows and automated replies to handle routine questions without a human agent.
Meta-Approved Message Templates — Create and manage WhatsApp message templates with a built-in editor, template variables, and approval-status tracking.
Contact Management & Consent — Manage contacts with custom fields plus marketing opt-out and consent handling to stay compliant with WhatsApp rules.
Official WhatsApp Business API — Connects your WhatsApp Business account via Meta embedded signup and Facebook login, running on the official WhatsApp Business API with business verification (green tick).
API, Webhooks & Integrations — Developer API access and webhooks, an optional built-in CRM module, and e-commerce integrations such as WooCommerce.
Pros & Cons
Pros
Runs on the official WhatsApp Business API via Meta embedded signup, so messaging stays compliant rather than relying on unofficial automation
Shared team inbox with multiple agents and role-based access replaces sharing a single WhatsApp number
Combines broadcast campaigns, chatbot workflows, auto-replies, and Meta-approved template management in one platform
Contact management includes custom fields plus marketing opt-out/consent handling for WhatsApp compliance
Developer-friendly with API access and webhooks, plus integrations such as WooCommerce and an optional CRM module
Available on web with iOS and Android apps and 24/7 support backed by a knowledge base
Cons
Pricing is not published on the marketing site, so teams must sign up or contact the vendor to see plan costs
Requires a Meta Business API setup (Facebook/Meta business verification and embedded signup), which adds onboarding steps beyond the standard consumer WhatsApp app
As with any WhatsApp Business Platform, Meta's per-conversation messaging charges apply on top of the software subscription
The marketing site is a JavaScript single-page app, so feature and pricing details are not easily discoverable without loading the app