Heyy builds AI Employees that handle support and sales on WhatsApp, Instagram, and Messenger. Plans start at $41/month billed yearly. See features and pricing.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Heyy is a customer messaging platform that lets businesses create AI Employees to handle sales, marketing, and support conversations. The company describes an AI Employee as a digital, customizable team member that can chat with customers, answer FAQs, qualify leads, and use connected tools to get work done.
The product runs across Live Chat, WhatsApp, Instagram, Messenger, and email. Alongside the AI Employees, Heyy includes a shared inbox, a mini-CRM, campaigns, and automations, so conversations, contacts, and outbound messages live in one workspace. Heyy says it is aimed at businesses of any size and industry.
Heyy describes a three-step flow. First, you connect channels such as WhatsApp, Messenger, Instagram, and web chat. Second, you set up smart flows, which cover responses, escalation paths, and backend workflows. Third, you go live. The company says setup takes minutes and requires no technical knowledge.
Once live, the AI Employee replies to incoming messages around the clock. When a conversation is too complex or the customer seems frustrated, escalation logic routes it to a human agent along with the full conversation context. Developers can extend behavior with custom actions through the API and webhooks.
The core of the product is the AI Employee and its Smart Flow Engine, which uses customizable rules to handle FAQs, track orders, and escalate when necessary. Order-tracking flows can pull status from Shopify, a CRM, or logistics tools, and return flows can send confirmations and update internal systems. Ticket routing categorizes, prioritizes, and assigns requests automatically.
Around that sit the shared inbox, which keeps one thread per customer across channels, and the mini-CRM with unlimited contacts. Campaigns handle outbound messaging, with scheduled and recurring options on Pro and above. Journeys, saved views, sensitive chats, and API access round out the platform, and API access is included on every plan.
Heyy is a no-code platform for creating AI Employees that automate sales, marketing, and support conversations. It works across WhatsApp, Instagram, Messenger, live chat, and email, and includes a shared inbox, mini-CRM, campaigns, and automations.
Hobby costs $49/month, or $41/month billed yearly. Pro is $149 ($125 yearly) and Ultra is $499 ($416 yearly). Enterprise pricing is custom. Credits and WhatsApp messages are charged separately.
The Hobby plan lists a 7-day free trial, and the site says you can start without a credit card. A permanent free plan is not shown in the pricing page.
No. According to Heyy, you create an AI Employee, customize its settings, set up workflows, and go live without technical knowledge. Developers can add custom integrations or use the API and webhooks.
Heyy connects with WhatsApp, Instagram, Messenger, and a website chat widget. It can also link to CRM, e-commerce, ticketing, calendar, and team tools, and Shopify is named for order tracking. Custom connections are possible through the API, webhooks, or a paid add-on.
Heyy says no. The AI Employee handles repetitive tasks and FAQs, while human agents focus on complex work. Conversations can be escalated to a person with context attached.
Heyy states that it follows modern security practices, including encryption and secure storage, and that you control what data your AI Employee can access. The sources do not list specific compliance certifications.
Heyy suits businesses that field many customer messages on WhatsApp, Instagram, Messenger, or web chat. Its listed industries include e-commerce, finance and insurance, health and wellness, education, and real estate.