hotelrunner Review, Pricing & Features

HotelRunner is an all-in-one hospitality platform combining a channel manager, booking engine, PMS, and revenue tools for hotels, hotel groups, and travel…

Category
Scheduling
Pricing
Hybrid subscription: Essential plans bill a monthly minimum fee plus a percentage of booking revenue (from 0.75%/month with a $19.95 minimum up to 1.25%/month with a $29.95 minimum); Advanced add-ons and the Elite tier are custom-priced.
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Last updated
August 6, 2026
SaaSUsage-Based PricingMobile AppMultilingualReporting

HotelRunner is a Turkey-founded, cloud-based hospitality management platform used by independent hotels, hotel chains, vacation rentals, hostels, and travel companies to run sales, distribution, and operations from one dashboard. Founded in 2011 by former IBM managers Arden Agopyan and Ali Beklen, the company now operates with 100+ team members across 5 cities in 4 countries and reports 64,000+ accommodation partners and 150+ travel-agency and hospitality-industry partners in 100+ countries, processing more than 35 million transactions daily.

On the sales and distribution side, HotelRunner provides a Channel Manager that pushes rates and availability to online travel agencies, a direct Booking Engine, a metasearch product (Direct Plus) for channels like Google Hotel Ads and trivago, a customizable Hotel Website builder, a Promotion Engine for campaigns, and Finance & Payments tools for accepting online payments. On the operations side, it offers a Property Management System (PMS), Guest Relationship Management (GRM) for guest communication, a Review Center for reputation management, a Mobile App, HotelRunner POS for food and beverage outlets, and Group Hotel Management for chains and multi-property portfolios that need a single dashboard across all their properties.

A newer Automation & AI layer adds Analytics & Reporting, Competition Analysis (rate-shopping against competitors), Business Intelligence/Insights, and an "Autopilot" feature for autonomous pricing and revenue actions. HotelRunner is a certified connectivity partner of major OTAs and travel-tech companies, including Booking.com (Premier Connectivity Partner), Expedia (Preferred Connectivity Partner), Airbnb (Preferred Software Partner), Agoda (Strategic Partner), plus strategic integrations with Oracle, Hotelbeds, trivago, and Google Hotel Ads. HotelRunner Elite adds dedicated consultancy and full product access for larger or more complex operations, and a separate set of Travel Company Products (Networking, Direct Contracting, Live Inventory, and the Ruby payment-settlement tool) serves travel agencies, bedbanks, and tour operators rather than individual properties.

Key Features

Pros & Cons

Pros

  • Combines channel management, a direct booking engine, PMS, and revenue/marketing tools in one platform instead of requiring separate point solutions.
  • Certified connectivity with major OTAs — Booking.com Premier Connectivity Partner, Expedia Preferred Connectivity Partner, Airbnb Preferred Software Partner, and Agoda Strategic Partner.
  • Dedicated Group Hotel Management module lets chains and multi-property owners manage several properties from a single dashboard.
  • AI-assisted Autopilot and Competition Analysis tools give revenue managers automated rate suggestions and rate-shopping data.
  • Large, established partner network — 64,000+ accommodation partners and 150+ travel-industry partners across 100+ countries — suggesting platform maturity and integration depth.

Cons

  • Essential plans use a hybrid pricing model (a monthly minimum fee plus a percentage of booking revenue) rather than a flat subscription, which can make costs less predictable for high-revenue properties.
  • Advanced modules (Autopilot, Insights/Business Intelligence, Competition Analysis, GRM) require an eligible Essential plan first, adding a second layer to plan selection.
  • Pricing for the Advanced and Elite tiers isn't published — buyers must contact sales for a quote.
  • The platform is purpose-built for hotels, vacation rentals, and travel companies, so it isn't a general-purpose option for businesses outside hospitality/travel.

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