HotelSync review: cloud PMS, channel manager, booking engine and payments for hotels. Plans start at a 49€/month minimum with a 14-day free trial.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
HotelSync is a cloud-based hotel and property management system that bundles a front desk PMS, a channel manager, a booking engine and payment processing. The company positions it as a single platform for running a property from one screen, and says 41,000+ units in 25 markets use it.
The company traces its origins to 2018, when two friends decided hotel technology was too complicated. The product was originally called OTA Sync before a rebrand to HotelSync. Today it describes itself as an AI-powered hospitality platform that reaches from the front desk to housekeeping wearables.
Its solution pages target hotels, hostels, condo hotels, vacation rentals and property managers, so the audience is broader than traditional hotels alone.
The PMS acts as the hub. Staff see a dashboard of real-time occupancy, arrivals and revenue, and manage reservations, pricing and restrictions on a drag-and-drop calendar. Guest emails, invoices and housekeeping reports are automated.
The channel manager connects that inventory to 100+ OTAs through two-way sync. A rate or availability change is entered once and pushed to every connected channel, and reservations from those channels flow back into the PMS, which the company says reduces overbooking risk.
The booking engine embeds on the hotel's own website, and the payments module handles both guest cards and OTA virtual cards. Because these parts share one system, a direct booking or a charge appears in the same place as the reservation.
The four core modules are property management, channel management, a direct booking engine and payment processing. The booking engine is mobile-optimized, multi-language and PCI-compliant, while payments include one-click guest charges, 3D Secure and end-to-end encryption.
Add-on modules extend the platform. Yield Management adjusts rates based on demand and occupancy, the Omni-Channel Inbox handles Booking.com and Airbnb messages, and the Guest Experience App supports online check-in and upsells. Housekeeping, SPA and wellness, banquet and event, expense and minibar modules cover operations.
A Multi-Property Hub gives groups a portfolio view of occupancy and revenue. A fiscalization add-on automates communication with government tax machines and submits guest data to police where required.
HotelSync is a cloud hotel management platform that combines a property management system, channel manager, booking engine and payment processing. The company says 41,000+ units in 25 markets use it.
Pricing is per unit: Starter is 5€ per unit (minimum 49€/month), Regular is 10€ per unit (minimum 199€/month) and Premium is 20€ per unit (minimum 1,499€/month). Annual billing gives a 20% discount. Enterprise pricing is custom.
Yes. Every plan includes a 14-day free trial with no commitment and no setup fee. The About page adds that no credit card is needed.
Its channel manager connects to 100+ OTAs, including Booking.com, Airbnb, Expedia, Agoda, Hotels.com, Hostelworld, Trip.com and Vrbo. The site also lists an Integrations page and API docs.
It targets hotels, hostels, condo hotels, vacation rentals and property managers, as well as multi-property groups through its Multi-Property Hub and enterprise plan.
The Starter plan starts at a 49€/month minimum, covering up to 10 units, with self-service onboarding and email support. Small properties should note it allows one user and charges 3% booking engine commission.
The company says properties can go live in 47 minutes, compared with 2-5 days for typical competitors. Migration assistance is listed for the plans, and onboarding ranges from self-service to three onsite days on Premium.
HotelSync states it is PCI DSS compliant and GDPR-ready, hosted on Amazon Web Services, with 256-bit SSL and 99.9% uptime. It also supports 3D Secure for card payments.