Jetly is a WhatsApp Business communication platform that helps companies turn WhatsApp into a full sales, marketing, and customer-service channel. It centralizes incoming conversations in a shared inbox where teams can auto-assign chats, tag and leave notes on conversations, set up smart auto-replies, and auto-close inactive threads. On the marketing side, Jetly lets businesses send bulk, personalized WhatsApp campaigns using approved message templates (including OTP, service, and marketing templates), schedule sends, and track delivery, read, reply, and block-rate performance. Built-in AI tools add smart reply suggestions, a flow builder for automated conversation paths, and voice-based support, while an analytics layer reports on message volume, template performance, and messaging costs across numbers. Jetly connects to e-commerce platforms such as Salla and WooCommerce for automated order notifications and an on-site WhatsApp chat widget, offers a webhook/API for custom triggers, and integrates ChatGPT for AI-assisted replies. The product is managed from a web dashboard plus iOS and Android apps, and according to the site is used by over 4,000 businesses, ranging from small teams to 200+ person organizations.
Key Features
Auto-assign conversations — Routes incoming WhatsApp chats to the right team member automatically.
Smart auto-replies and filters — Customizable auto-replies and smart filters handle routine messages for the team.
Notes, tags, and auto-close — Add internal notes and tags to any chat for context, and auto-close conversations that are resolved or inactive.
Bulk WhatsApp campaigns — Send personalized, scheduled bulk messages and track read, reply, and block-rate performance.
Approved message templates — Use approved OTP, service, and marketing WhatsApp templates for outbound messaging.
AI-powered assistant — Smart reply suggestions, a flow builder for automated conversation paths, and voice-based support powered by AI, including a ChatGPT integration.
Advanced reports & insights — Reporting on message volume, template performance, block reasons, and messaging cost across numbers.
Salla and WooCommerce integration — Automated order notifications for Salla stores, plus order notifications and a WhatsApp chat widget for WooCommerce sites.
Webhook / API access — Webhook and API access for custom triggers, available on the Advanced plan.
iOS and Android apps — Manage conversations and campaigns from native iOS and Android mobile apps in addition to the web dashboard.
Pros & Cons
Pros
Tiered pricing starting at $15/month with a 14-day free trial, so teams can test the product before committing
Covers the full WhatsApp workflow — shared inbox, campaigns, templates, analytics, and AI auto-replies — in one subscription
Direct order-notification integrations with Salla and WooCommerce suit e-commerce teams specifically
Native iOS and Android apps let teams manage conversations outside the web dashboard
Cons
Messaging volume is capped per plan (10,000/30,000 messages on the Basic and Professional tiers), so active campaign senders may need to budget for the top-tier plan
Team-member seats are capped on lower tiers (2 on Basic, 5 on Professional), which can force an upgrade as a team grows
Pricing is shown in AED/SAR/USD and integrations (Salla) skew toward Middle East e-commerce, which may matter less to teams outside that region
No pricing or feature information is published for channels beyond WhatsApp, so it isn't a fit for teams needing a single platform across multiple messaging channels