Jokko automates customer chats on WhatsApp, Instagram, TikTok, Messenger, and web with AI. See pricing, features, and whether it's right for your business.
Category
AI
Pricing
Tiered monthly SaaS subscription with a free plan (100 conversations/month) plus three paid tiers: Plus $24.99/month, Professionnel $89.99/month, and Enterprise $299.99/month, each with conversation and AI-credit caps; an annual plan offers a 20% discount.
Jokko is a conversational AI chatbot platform built for small and mid-sized businesses that want to automate customer interactions without losing a human touch. It centralizes messages from WhatsApp, Instagram, TikTok, Messenger, Telegram, and a website widget into one inbox, then uses AI to answer common questions, qualify leads, and escalate to a human agent when needed. Businesses can train Jokko's assistant on their own knowledge base (documents, FAQs, product catalogs) so answers stay grounded in their content. The platform ships native iOS and Android apps so teams can respond to conversations and get real-time notifications from anywhere, plus ready-made integrations for WordPress and Shopify. Jokko markets itself heavily to Francophone SMBs across e-commerce, clinics, schools, real estate, and professional-services use cases, citing outcomes like a 35% lift in conversions for e-commerce sellers and a 50% reduction in phone call volume for clinics.
Key Features
Omnichannel inbox — Unifies WhatsApp, Instagram, TikTok, Messenger, Telegram, and website chat conversations into a single AI-managed inbox.
AI lead qualification — Automatically answers customer questions using a business's own knowledge base, qualifies leads, and escalates to a human agent when needed.
Native mobile apps — iOS and Android apps let teams monitor and reply to conversations with real-time push notifications.
WordPress and Shopify integrations — Ready-made WordPress plugin and Shopify integration for e-commerce and content sites.
Conversation analytics — Reporting on conversation volume and performance to track how the AI assistant is performing.
Voice mode — Paid plans include a monthly voice-mode allowance (60-240 minutes depending on tier) for AI-driven voice interactions.
Pros & Cons
Pros
Consolidates WhatsApp, Instagram, TikTok, Messenger, Telegram, and web chat into a single AI-managed inbox
Free plan and low-cost entry tier make it accessible for very small businesses
Native iOS and Android apps let teams monitor and respond to conversations on the go
Ready-made WordPress and Shopify integrations reduce setup effort for common SMB stacks
Cons
Conversation and AI-credit quotas are capped even on paid tiers, with overage credits sold separately
Team seats are limited (1-5 users depending on plan), which may not suit larger support teams
Marketing and product content is primarily in French, which may be a barrier outside Francophone markets
Company background (founding year, headquarters, team size) is not published, making it harder to vet the vendor