Kust is an AI agent that automatically answers customer service tickets on Discord, email, and webchat. See features, pricing plans from $99/mo, and how it…
Kust is an AI-powered customer service agent designed to automatically answer support tickets on Discord, webchat, and email. It trains on a company's past tickets, FAQs, and product pages so its responses reflect the business's own knowledge base, and it auto-tags incoming tickets by intent so requests that need a human are routed to an agent instead of being handled automatically. Kust covers common support workflows such as order status, refunds, returns, technical troubleshooting, and billing questions, and is positioned mainly for e-commerce and online service businesses that run active Discord communities and want to cut down manual ticket volume. The vendor advertises setup as a '2 clicks to install' process and centralizes ticket handling, training sources, and privacy controls in a single Kust Dashboard. Pricing is tiered by monthly billable-ticket volume, with paid plans starting at $99/month and a custom Enterprise tier for teams handling 10,000+ tickets a month.
Key Features
Multi-channel ticket automation — Automatically answers customer service tickets on Discord, email, and webchat from a single dashboard.
Knowledge training — Trains on a company's past tickets, FAQs, and product pages so replies reflect the business's own knowledge base.
Intent-based routing — Auto-tags tickets by intent for smart sorting, escalating to human agents when a request needs one.
Support workflow coverage — Handles common ticket types including orders, refunds, returns, technical support, and billing inquiries.
Kust Dashboard — Centralized dashboard for managing tickets, AI training sources, languages, and privacy controls.
Pros & Cons
Pros
Native Discord support ticket automation is uncommon among AI helpdesk tools, making it a fit for community-driven e-commerce brands
Trains directly on a company's own past tickets, FAQs, and product pages rather than requiring manual scripting
Auto-tags and routes tickets by intent, escalating to a human agent when the AI shouldn't handle a request
All paid tiers include a 14-day free trial or 200 free tickets with no credit card required
Simple, stated 2-click installation with a single dashboard for management and privacy controls
Cons
Billing is based on ticket volume with per-100-ticket overage fees ($20 per 100 tickets on every tier), which can make costs unpredictable for spiky support volume
Only three native integrations (Discord, Email, WebChat) are listed; no live chat platforms like Zendesk or Intercom are mentioned
Lower tiers cap the number of AI training sources and languages, limiting how much company knowledge can be ingested without upgrading
Public marketing pages provide limited detail on data handling, model provider, or security/compliance certifications