Lyssna is a user research platform for usability tests, surveys and interviews with a built-in panel. Free plan; Growth from $166/month.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Lyssna is a user research and usability testing platform that puts usability tests, surveys, interviews and participant recruitment in one place. The company says more than 320,000 designers, marketers, researchers and product leaders use it, and its site shows a 4.5/5 rating.
The product has a long history. It began as fivesecondtest.com, created by Mateja in 2008, and later became UsabilityHub with co-founders Nick and Tristan. UsabilityHub launched its UserCrowd participant panel in 2015 and rebranded to Lyssna in 2023, adding templates and interviews. The team works remotely across the globe.
Lyssna describes a three-step process. You create a study in minutes, choosing interviews, surveys or usability tests and combining several methodologies if needed. You then find participants, either through the built-in panel or by sharing a link with your own audience.
The panel has 690,000+ verified participants and more than 395 demographic filters, with screeners for qualifying questions. Recruitment covers 124 countries and 55 languages, and the company reports an average order fulfilled in 30 minutes. Results appear as feedback arrives, and you can synthesize insights and share reports. Card sorting results, for example, can be viewed as an agreement matrix, a similarity matrix or a card and category view.
The method list is broad: card sorting (open, closed and hybrid), tree testing, first click testing, five second testing, preference testing, prototype testing for Figma prototypes, live website testing and surveys. Mobile testing is available as a Beta feature. Unmoderated tests can include think-aloud recordings with audio, screen and camera.
User interviews can be planned, scheduled, conducted and analyzed in the same tool, with co-hosts and automatic uploads. Growth adds AI follow-up questions, AI summaries, conditional logic, custom branding, randomized test sections, variation sets, CSV exports and an MCP server. Security features include SOC 2 and GDPR compliance, SSO, custom password policies and team management.
Lyssna is a user research and usability testing platform that combines usability tests, surveys, user interviews and participant recruitment. It was formerly known as UsabilityHub and rebranded in 2023.
Lyssna has a Free plan at $0, a Growth plan at $166 USD per month, and an Enterprise plan with pricing through sales. Panel recruitment is priced separately on a pay-per-use basis.
Yes. The Free plan includes unlimited quick studies, 3 seats, 15 self-recruited test and survey responses, core methods, panel access, Spaces and user interviews. No credit card is required.
It supports card sorting, first click testing, five second testing, live website testing, preference testing, prototype testing, tree testing, surveys, user interviews and recordings. Mobile testing is available as a Beta feature.
Yes. Lyssna has a research panel of 690,000+ participants with over 395 demographic filters and screeners. You can also use self-recruitment by sharing a link with your own participants.
Lyssna lists integrations with Figma, Google Calendar, Google Meet, Microsoft Outlook, Microsoft Teams and Zoom.
The company states that it is SOC 2 compliant and GDPR compliant. It supports single sign-on via Google SSO and SAML, custom password policies and team management.
Lyssna is aimed at product designers, UX researchers, product managers and marketers. It suits teams that want several research methods and participant recruitment in one platform.