Member Solutions pairs membership billing software with a team that calls members and disputes chargebacks. Plans start at $99/month on an annual plan.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Visit Member Solutions Website →
Member Solutions is a membership billing service and software platform based in Woodbury, NY. The company says it started in 1991 serving martial arts schools and now reports more than 11,000 businesses served, including gyms, clinics, trades, specialty shops and gun ranges.
Its pitch is that software alone is not enough. Alongside a dashboard and digital agreements, billing specialists phone members, contact banks and dispute chargebacks, so the business owner does not have to handle those conversations.
Onboarding starts with a free 15-minute billing assessment. The team then migrates member data, agreements and payment information, and the company says most businesses are live in 1-2 weeks. A customer testimonial on the site reports going live in 10 days.
After launch, failed payments follow a set sequence. Email and text outreach goes out the same day, a personal call follows around day 3, and backup cards or ACH are tried around day 7. Bank disputes and paperwork continue if needed.
The platform covers digital membership agreements with e-signatures and automated renewals, automated invoicing, a member portal, attendance tracking and a real-time dashboard showing payments collected, pending, failed and recovered. Payments run by card (Visa, Mastercard, Amex, Discover) and ACH.
The service side is the main differentiator: dedicated billing professionals, collections staff and account managers. The company also states PCI-DSS Level 1 validation and a proprietary PCI-compliant payment platform. Higher tiers add a website, chatbot, SEO tools and marketing content.
Member Solutions is a membership management and billing platform with a staffed billing team, based in Woodbury, NY. The team calls members about failed payments and disputes chargebacks with banks. It serves martial arts schools, gyms, clinics, trades and other recurring-payment businesses.
Plans start at $99/month for AI Billing Team on an annual plan, or $199/month billed monthly. AI Growth Team is $399/month annually and AI Full Team is $599/month annually. Card processing starts at 2.9% per transaction.
No. The pricing page describes each plan as a flat rate, not per member. Processing fees of 2.9% and up apply per transaction.
Billing software typically sends email reminders and shows a dashboard. Member Solutions also sends reminders, but its team calls members, contacts banks about expired cards, disputes chargebacks and manages delinquent accounts.
The company says most businesses are live in 1-2 weeks, and the team handles data migration. Setup is free when you start within 30 days of your assessment; a one-time fee may apply after that.
It suits owner-operated businesses that bill members monthly and want billing follow-up handled by a team. The company names martial arts schools, fitness studios, health clinics, specialty shops, trades, service businesses and gun ranges.
Credit cards (Visa, Mastercard, Amex, Discover) and ACH/bank transfers. Rates start at 2.9% per transaction with no monthly processing minimums.
The company says your data is yours. It states it will export member records, payment history and agreements in a standard format you can take elsewhere.