Muni-Link is cloud-based utility billing and customer information system (CIS) software for water, sewer, and stormwater utilities and municipalities.
Muni-Link is a cloud-based utility billing and customer information system (CIS) built for water, sewer, and stormwater utilities and municipalities. It centralizes customer account management, automated billing, payment processing, and service order dispatching so office staff and field crews can coordinate in real time.
The platform includes a self-service customer portal with automated notifications, and integrates with common asset management, accounting, GIS, and AMR/AMI metering systems used by utilities. Muni-Link is owned and backed by Neptune Technology Group, a long-established provider of metering systems for water utilities across North America, and the platform is used by hundreds of water utilities and municipalities in North America.
Muni-Link markets itself on fast implementation ("billing in hours, not days") and support included at no extra cost, positioning it as a modern alternative to legacy municipal billing systems.