NAPA TRACS is a shop management system for auto repair shops, covering estimating, invoicing, parts ordering, scheduling, and profitability reporting in one…
Category
ERP & Business Management
Pricing
Monthly subscription tiers with per-shop pricing: Silver starts at $109/month, Gold starts at $219/month, and Gold Plus starts at $249/month, with pricing depending on shop size and add-ons.
Verified
Not yet
Last updated
August 6, 2026
Founded
1925
IntegrationsSaaSMobile App
NAPA TRACS is a shop management and estimating platform built specifically for automotive repair businesses, from single-location independents to multi-shop and fleet operations. The core system covers estimating and invoicing with multi-vendor parts pricing, inventory management, service scheduling, labor and technician efficiency tracking, and real-time profitability analytics. Shops can extend the platform with optional add-ons such as CRM and marketing tools, two-way text messaging, digital vehicle inspections, tire-business management, payment processing, and a mobile app (TRACS Mobile). NAPA TRACS is a division of NAPA (part of Genuine Parts Company), the auto-parts distributor founded in 1925; the TRACS shop-management software line launched in 1989 and today NAPA TRACS states it serves more than 10,000 auto repair shops nationwide. The product also connects into NAPA's own parts network (NAPA PROLink) and third-party resources like Mitchell 1 ProDemand repair information.
Key Features
Estimating & Invoicing — Fast, accurate estimates and invoices with multi-vendor parts pricing for auto repair jobs.
Electronic Parts Ordering — Order parts electronically through NAPA PROLink, with access to over 400,000 parts and accessories.
Inventory Management — Real-time inventory tracking to optimize parts investment and reduce costs.
Shop Scheduling & Workflow — Schedule and manage jobs, technicians, and appointments across the shop.
Profitability Analytics — Real-time reporting on shop profitability, labor efficiency, and technician performance.
TRACS Mobile & Add-Ons — Mobile app access plus optional modules for CRM/marketing, two-way texting, digital vehicle inspections, tire-business management, and payment processing (360 Payments).
Pros & Cons
Pros
Direct integration with NAPA's own parts-ordering network (NAPA PROLink) and Mitchell 1 ProDemand repair data
Live phone support six days a week plus 100+ online training videos and regular in-person user-group meetings
Modular add-ons (CRM/marketing, digital vehicle inspections, tire management, two-way texting, mobile app) let shops add capability as they grow
Backed by NAPA/Genuine Parts Company, a long-established name in the automotive aftermarket
Cons
Published plans start at $109-$249/month before optional add-ons, which can add up for smaller independent shops
Purpose-built for automotive repair workflows, so it isn't a fit for general-purpose field-service or business-management needs
Marketing pages give limited technical detail on APIs or integrations with non-NAPA third-party software