Novi Chat is an AI support chatbot trained on your own content. See features, 50+ languages and plans from free to $299/month, with paid from $19.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Novi Chat is an AI chatbot platform built for website customer support. A business feeds it its own content, and the bot answers visitor questions in a chat widget on the site. The aim is to give instant replies at any hour, including when the human team is offline.
The product is sold as a hosted service with a free plan and four paid tiers. It is aimed at e-commerce stores, SaaS companies and service businesses, and the site stresses that no coding is needed to set it up.
Setup follows three steps. First, you add content: a website URL, uploaded documents or FAQ entries. The chatbot learns from that knowledge base to produce its answers. Second, you customize the widget's appearance, set the support tone and adjust settings to match your brand.
Third, you copy a code snippet and paste it into your website. The site says the process takes about five minutes and works on any platform, including WordPress and Shopify. After launch, conversations appear in the dashboard, and captured emails are stored in a contacts area.
The chatbot can be trained on website content, PDFs, Word and text files, manual question-and-answer pairs, or pasted text. It replies in the visitor's language using automatic detection, and the site lists more than 50 supported languages. The widget's colors, position, welcome message and icon can be customized.
Supporting tools include a chat inbox for managing and tagging conversations, contact management with email capture and export, and analytics covering conversations, satisfaction and performance. On Pro and Business plans, AI actions connect to Calendly or Cal.com so visitors can book meetings directly in the chat.
Novi Chat is an AI chatbot platform for customer support. It learns from a business's website content, documents and Q&A entries, then answers visitor questions through a chat widget on the site.
Novi Chat has a free plan at $0 per month. Paid plans are Starter at $19, Growth at $49, Pro at $89 and Business at $299 per month. A yearly option is advertised as giving 2 months free.
Yes. The Free plan includes 1 chatbot, 100 messages per month, 500k uploaded characters, 1 seat, contacts and analytics. The site says no credit card is required.
You can train it using your website's content, uploaded documents such as PDFs, Word docs or text files, manually added Q&A pairs, or pasted plain text. No coding is required for this step.
Yes. The site says it detects the visitor's language automatically and replies in it, and it lists support for more than 50 languages.
The named integrations are Calendly and Cal.com, which power in-chat meeting booking on the Pro and Business plans. The widget installs with a code snippet and the site says it works on any platform, including WordPress and Shopify.
No. The site says no technical skills are required. You add content, customize the widget, and paste a code snippet into your website.
Yes, but only on the Business plan at $299 per month. The other plans show NoviChat branding on the widget.