Octocom review: AI agents for support and sales in online stores, with 200+ actions and 120+ integrations. Plans start at €100/month with a free trial.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Octocom is an AI platform for customer support and sales built for consumer businesses. Its AI agents resolve support requests, recommend products and take actions across a company's connected systems, working around the clock on chat, voice and email. The company says more than 1,000 companies use it, from growing brands to enterprise businesses.
The platform is organized around four agents: a customer service agent, a shopping consultant, a voice agent and a social media agent. Octocom describes its goal as turning every conversation into a resolution or a sale. The integration list leans heavily toward e-commerce, which makes it most relevant to online retailers.
Octocom agents answer from a store's live catalog, order data and policy documents rather than from frozen training data. Teams connect their storefront, helpdesk and other tools, upload documents or sync sources such as Notion, Confluence and Google Drive, and the agent uses that material as its approved source of answers.
When a customer asks for something, the agent can carry it out. In the site's example, a shopper wants to change an address, the agent confirms the order has not left the warehouse, asks for the new address and updates it in Shopify. Edge cases are escalated to a person with full context, and actions leave an audit trail.
The main differentiator is action. Octocom lists more than 200 pre-built actions, including refunds, returns, swaps, subscription pauses, discounts and order cancellations, across platforms such as Shopify, Stripe, AfterShip and Recharge. Custom API actions and Python actions cover logic that does not fit a pre-built option.
Control is the second theme. Teams set limits per action, such as a maximum refund without approval, define conditions like return windows, pick a tone, lock a sign-off and ban phrases. Escalation rules cover VIP customers, sensitive topics and low-confidence answers. Safeguards include hallucination mitigation and jailbreak prevention, and analytics track resolution rate, handoff rate, topics and sentiment.
Octocom is an AI platform for customer support and sales built for consumer businesses. Its AI agents resolve support requests, recommend products and take actions in connected tools across chat, voice, email and social channels.
Basic costs €100 per month for up to 199 conversations and one AI agent. Advanced starts at €200 per month and covers up to 5,000 conversations with volume tiers. Scale is custom priced for more than 5,000 conversations a month. The pricing page also offers USD, GBP and CHF.
The pricing page shows a Start free trial button on both the Basic and Advanced plans. The available pages do not describe the length or terms of the trial, and no permanent free plan is listed.
Octocom lists 120+ integrations, including Shopify, WooCommerce, BigCommerce, Magento 2, Zendesk, Gorgias, Intercom, Klaviyo, HubSpot, WhatsApp, AfterShip, Loop Returns and Recharge. Custom APIs and product feeds are available for other systems.
Octocom is built to take actions. The site lists more than 200 pre-built actions such as refunds, returns, swaps, subscription pauses, discounts and order cancellations. Limits and escalation rules control when an action needs human approval.
It supports a website chat widget, email, contact forms, Facebook Messenger, Instagram DMs, Instagram and Facebook comments and WhatsApp. SMS and phone support AI are listed as add-ons.
The agent hands the conversation to a human teammate with full context. Teams can also define escalation rules for VIP customers, sensitive topics, low-confidence answers and direct requests for a person.
The Basic plan is aimed at small teams getting started with AI agents and covers up to 199 conversations a month. Very small stores may find the limits tight, while growing brands can move to Advanced for up to 5,000 conversations.