OrkestralAI builds Q&A and support AI agents you test live and publish to web or WhatsApp. Free plan; paid publishing from €10/month.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
OrkestralAI is a web-based studio for building AI agents that answer customer questions and guide support conversations. Users describe what they want in a chat, attach their knowledge, and get an agent they can test before it reaches customers. The site positions it as a portable, customisable general AI agent platform with two builders: Q&A agents and support agents.
Unlike a generic AI chatbot, the agent is designed to answer only from the business's own information. According to the company, when it does not know an answer, it says so instead of inventing one. Published agents can be monitored from the same studio, where conversations can be reviewed and taken over by a person.
The process has four steps. First, choose an agent type: Q&A for knowledge and FAQs, or support for guided workflows. Second, give it knowledge by pasting content, uploading supported files, or describing the workflow in plain language. The builder then turns that input into a testable agent, and a preview panel updates as the agent is configured.
Third, the live tester lets the builder ask real questions and refine the setup before publishing. Fourth, the agent is exported to a website widget or shareable link, or to WhatsApp, depending on the plan. Instagram and Messenger are listed as coming next, though the site does not give dates for them.
The Q&A builder turns FAQs, policies, price lists, product notes, and documents into an agent that answers from that material. The support builder designs guided flows for intake, triage, troubleshooting, qualification, and escalation, collecting details step by step and handing off to a person when needed. Both are created through natural language rather than code.
The studio manages every agent in one place, reviews conversations from deployed widgets and WhatsApp, opens an inbox for human takeover, and tracks usage, deployments, and reports. Pro adds selection of OpenAI and Anthropic models, while other plans use models such as GLM, Gemma, and DeepSeek, each with a stated credit rate per 1,000 estimated tokens.
OrkestralAI is a web studio for building AI agents that answer customer questions from your own content or guide customers through support workflows. Agents are built in a chat-style builder, tested live, and published to a website or WhatsApp. No coding is required.
The Free plan is $0 after sign-in. Starter is €10 per month, Pro is €20 per month, and Enterprise is priced on request. Usage is measured in monthly credits, with 2,000 on Free, 20,000 on Starter, 80,000 on Pro, and 250,000 on Enterprise.
Yes. The Free plan lets you build Q&A and flow agents and live-test them without limit. You need Starter or above to export agents to a web widget or WhatsApp.
Agents can be published to a website through a widget or shareable link, and to WhatsApp. Instagram and Messenger are listed as coming next, and the site gives no release dates.
No. You describe the goal in plain language, paste content or upload supported files, and the builder turns it into an agent you can test. The company says the platform requires no coding.
The site names WhatsApp and a web widget as publishing channels. Enterprise customers can have agents connected to services such as Google, Salesforce, Zendesk, internal APIs, and other company systems, which the site describes as examples.
The company says agents answer only from the business's information and say when they do not know instead of inventing an answer. Testing in the live preview before publishing lets you check this for your own content.
It suits small businesses and support teams with repeated customer questions, such as clinics, consultancies, agencies, shops, local services, and training providers. Teams needing deep CRM connections should plan for the Enterprise tier.