Spike is incident management and on-call software with schedules, escalations and alerts by phone, SMS, WhatsApp and Slack. Plans start at $7 per user/month.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Spike is an incident management and on-call platform built by FatSync Software Pvt Ltd. The company describes it as a central place for all of a team's incidents. Its job is to alert the right person at the right time with the right incident, so that person can fix it quickly.
The product combines on-call schedules, escalations and alert routing with a status page and chat-based response. Alerts can reach people by phone, SMS, WhatsApp, Telegram and Slack. Spike also publishes iOS and Android apps, so responders can be reached on their phones.
Named customers on the site include Neat, Thndr, Sportskeeda, Virtually Human and SocialBee. A Neat senior engineer says Spike lets the team sleep soundly knowing systems are covered around the clock.
Monitoring, cloud and error-tracking tools send alerts to Spike through webhook URLs. The company says it connects to more than 80 such tools. Spike groups and de-duplicates the alerts so that related signals become a single incident rather than many pages.
Routing rules then decide what happens. The homepage shows a rule that fires if the title contains "down", if the incident has SEV1 severity, or if the payload priority is P1 or higher. The action changes the policy to call everyone, adds a responder and marks the incident P1. A marketing page typo, by contrast, does not trigger that path.
Responders can work from Slack, where they get paged, run the whole incident from a channel and ask @Spike who is on call. Spike also lists a Microsoft Teams integration.
On-call scheduling covers rotations across time zones, shift handovers and overrides for gaps in coverage. Escalation and live call routing sit alongside it. Live call routing is limited on Standard, unlimited on Business and managed by Spike on Enterprise.
Other response tools include a status page from the Standard plan, war rooms with video conferencing on Business, and incident context on Business. Business can also trigger external scripts and connect to JIRA, ClickUp and Linear.
Spike AI summarises noise and drafts updates. The company announced an MCP server that connects Spike to Claude, Cursor or any MCP-compatible tool so incidents can be managed through natural language. A public API and documentation are also listed.
Spike is an incident management and on-call platform. It alerts the right person at the right time with the right incident so it can be resolved fast. It offers on-call schedules, escalations, alert routing and a status page.
Standard costs $7 per user per month and Business costs $14 per user per month, both billed monthly. Enterprise is sold through the sales team. The pricing page also has an annual option marked "1 month free".
Yes. Spike offers a 14-day free trial, and the homepage says no credit card is required. No permanent free plan is shown in the sources.
Spike sends alerts by phone, SMS, WhatsApp, Telegram and Slack. Standard includes 100 alerts per month shared across phone and SMS, while Business offers unlimited phone and SMS alerts.
Spike lists more than 80 integrations with monitoring tools, cloud platforms and error trackers, each connected through a webhook URL. It also works with Slack, Microsoft Teams and Discord, and Business adds JIRA, ClickUp and Linear.
Spike promotes an Opsgenie migration kit with guides, checklists and a parallel run plan. Opsgenie's end of sale was June 4, 2025 and its end of support is April 5, 2027. Spike offers 20% off the first year for migrating teams.
Spike announced an MCP server that connects it to Claude, Cursor or any MCP-compatible tool, so incidents can be managed through natural language. Spike AI also summarises alert noise and drafts updates.
The Standard plan is described as being for small teams setting up their first on-call rotation. Its limits include 100 phone and SMS alerts per month and limited live call routing.