Tessitura is a unified CRM and ticketing platform for arts, culture, and entertainment organizations. See features, pricing, and reviews on Gappsy.
Category
Scheduling
Pricing
Custom quote-based; Tessitura does not publish pricing publicly and historically scales cost to the size and operating budget of the licensing organization.
Verified
Not yet
Last updated
August 6, 2026
IntegrationsEnterpriseCloudNonprofit
Tessitura is an all-in-one software platform purpose-built for arts and cultural organizations, including performing arts venues, museums, orchestras, opera companies, theaters, zoos, aquariums, and festivals. The software originated at the Metropolitan Opera in the mid-1990s to replace siloed ticketing and fundraising systems, and the Tessitura Network was formally established in 2001 when six other founding arts organizations joined the Met to share the platform. Today the network serves more than 800 arts and cultural organizations across roughly ten countries. Tessitura unifies ticketing and admissions, fundraising, memberships, marketing, education program management, digital and e-commerce, and reporting/analytics around a single patron and donor record, so organizations can manage the full relationship with a patron in one place. It also offers cloud hosting, integrated payment processing (Tessitura Merchant Services, built on Adyen), retail/point-of-sale, ticket scanning and access control, and an open API for connecting the platform to an organization's website and other tools.
Key Features
Unified CRM — A single, shared record for each patron and donor that ties together ticketing, fundraising, membership, and marketing activity.
Ticketing & Admissions — Box office and admissions management for performances, exhibitions, and events.
Fundraising — Tools for managing donor relationships, gifts, and development campaigns alongside ticketing and membership data.
Memberships — Membership program management integrated with the same patron record used for ticketing and fundraising.
Digital & E-commerce — Online and mobile ticket sales, donation, and membership purchase flows for patrons.
Reporting & Insights — Analytics and reporting across ticketing, fundraising, membership, and marketing activity.
Pros & Cons
Pros
Combines ticketing, fundraising, memberships, marketing, and reporting into a single system with one shared patron record, avoiding data silos across departments.
Purpose-built for the arts and cultural sector, with modules (education programs, retail, access control) tailored to that industry rather than a generic CRM retrofit.
Backed by a large, mission-aligned nonprofit network of 800+ arts organizations, supporting peer learning through resources like the Tessitura Learning & Community Conference.
Offers cloud hosting and an integrated payments option (Tessitura Merchant Services, built on Adyen), reducing the need to manage separate infrastructure or payment vendors.
Cons
Pricing is not published and is quoted per organization, making upfront cost comparison difficult for smaller organizations evaluating the platform.
As a deep, all-in-one system built for complex arts operations, it can involve a heavier implementation and learning curve than lighter, single-purpose ticketing or CRM tools.
Being nonprofit-network governed and sector-specific, it is a less natural fit for organizations outside arts, culture, and entertainment looking for a general-purpose CRM.