TheySaid runs AI user tests with synthetic and human testers inside Claude, Cursor and Jira. Free plan at $0; synthetic tests from $1. See features and pricing.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
TheySaid is an AI user testing platform for teams that want customer evidence before they ship. A team puts a design, prototype or working product in front of testers and receives recordings, transcripts, highlight clips and prioritized findings. The company frames the problem as "Validation Debt": the cost of decisions shipped without asking a customer.
The platform covers more than usability tests. It also includes AI surveys, AI interviews, forms and polls, so one account can handle both observational testing and question-based research. Feedback types share the same project structure and the same analysis tools.
TheySaid positions itself for people building with AI design and coding tools, and it is designed to run inside those tools rather than as a separate application the team has to learn.
A team builds a test once and chooses an Audience: human testers, synthetic testers, or both. Human testers can be a team's own customers, people TheySaid recruits, or third-party panels, all screened, scheduled and paid for by TheySaid. Synthetic testers share their screen and speak their thoughts aloud, producing a recording like a real session.
Synthetic testers start from a base model trained on 100,000+ hours of real usability sessions. Teams can connect data they choose, such as call recordings, surveys, support tickets and CRM records, so testers reflect their buyers and users. Teams without data can start with a pre-built Audience for their market.
One person connects TheySaid to a design, coding or ticketing tool. A ticket reaching a stage like Design Done can then trigger a test, and the findings are attached to the ticket with a prompt for fixing issues.
The core of the product is the combination of synthetic and human testing. TheySaid also includes an Expert AI Reviewer that critiques an experience against a spec and best practice. Sessions are recorded with screen and voice, transcribed and timestamped, then clipped into highlight reels of confusion and drop-off.
AI features include a project creator, a test moderator that asks follow-up questions live, analytics and reporting, an Ask AI assistant and Teach AI for uploading context. Results include task completion metrics, time-on-task stats and repeated issue patterns.
Supporting tools include conditional logic, templates, voice conversations and 70+ languages. Five sharing methods (link, email embed, popup or iFrame, QR code and panel URL) send responses into the same project. Screeners and a Response Quality Monitor help keep poor participants out of analysis.
TheySaid is an AI user testing platform that runs usability tests with synthetic testers and real users. It also offers surveys, interviews, forms and polls. Results include recordings, transcripts, highlight clips and prioritized recommendations.
TheySaid has a Free plan at $0 per month and a custom-priced Enterprise plan billed annually. Synthetic tests start from $1 per test according to the homepage. Monthly billing costs 33% more than annual.
Yes. The Free plan includes 5 AI user tests and 50 AI surveys per month, 1 workspace and 1 active test. It includes the AI project creator, AI test moderator, AI analytics and reporting, and a shareable link. No credit card is required.
TheySaid reports that across more than 10 studies run both ways, 79% of issues were found by both, 10% only by synthetic testers and 11% only by humans. Synthetic-only tests found 89% of issues, versus 90% for human-only tests.
It works with Claude Design, v0, Bolt and Lovable, Claude Code, Cursor and Replit, and Jira, Linear, ClickUp and Monday.com. Enterprise adds CRM integrations with HubSpot, Zendesk and Workday, plus a custom API and webhooks.
Synthetic tests finish in minutes, with Fast Mode for a quick read or Full Mode for a complete session. Tests with real people come back in hours.
Participants can be your own customers, testers TheySaid recruits from its panel, or third-party panels. Screeners filter participants, and TheySaid schedules and pays them.
The site displays SOC 2 and GDPR badges. Teams choose which customer data tunes synthetic testers, and Enterprise includes SSO / SAML.