Tori by TalkJS is an AI support agent that answers customer questions from your docs. Free Trial, paid plans from $35/month. See features and pricing.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Tori is an AI support agent from TalkJS, built for customer success and support teams. It learns a product from content a company already has, such as a help center, documentation, or product site, and uses that material to answer customer questions, including complex ones. Customers talk to Tori through a chat interface that the company can customize to fit its own product.
Tori runs on TalkJS, the messaging infrastructure the vendor describes as powering millions of real conversations across the web. Production-grade messaging, real-time delivery, and full conversation history come standard. Tori can run in a help center, an app, or a website, and it hands conversations to a human team with context when a customer needs a person.
Setup follows three steps. A team pastes a URL and connects a help center, docs, or product site. Tori then learns the content, which becomes grounded knowledge, and stays in sync with the sitemap. Finally, the team embeds the chat UI in its docs, app, or website. The vendor says this takes minutes, going from a URL to live support.
In conversation, Tori identifies what the customer needs and brings in the relevant product context. It responds using the team's tone, guidance, and rules, and gives clear, sourced answers without a support queue. When human help is needed, Tori passes the conversation to the team with the context intact, so customers do not have to repeat themselves.
Tori's knowledge layer brings scattered support content into one source of truth for every conversation. The vendor says it flags uncertainty instead of filling gaps, and it brings in the team when confidence runs low. Handoffs include the conversation and the sources Tori used, so a human agent can pick up where the AI stopped without asking the customer to start over.
On the interface side, teams can use the ready-made chat UI, customize the experience, or connect Tori through the API. Security items listed include SSO, data controls, encrypted conversations and connected content, GDPR-ready controls, and ISO 27001 certified TalkJS infrastructure. The site also states that Tori uses a company's knowledge to answer its customers.
Tori is an AI support agent from TalkJS for customer success teams. It learns from a company's help center, docs, and product content, then answers customer questions and hands off to a human team when needed.
Tori has a free Trial, Basic at $35 per month, Standard at $140 per month, and Growth at $550 per month, all billed monthly in USD. Enterprise pricing is custom and requires contacting the team.
Yes. The Trial plan is free with no time limit and includes up to 50 AI responses per month, 1 seat, and 1 agent. The site says you choose your plan when you sign up.
One AI response is counted when Tori first starts research for a customer message, regardless of research steps or chat bubbles. Requests without research are free. There are no automatic overage charges.
Paste the URL of your help center, docs, or product site and let Tori learn the content. Then embed the chat UI in your docs, app, or website. The vendor says setup takes minutes.
Tori flags uncertainty instead of filling gaps and brings in the support team when confidence runs low. It passes the conversation and sources to a human agent so the customer does not have to repeat themselves.
The site lists SSO, data controls, encrypted conversations and content, and GDPR-ready controls. Tori is built on TalkJS infrastructure that is ISO 27001 certified.
Yes. Teams can set the tone, guidance, and rules Tori follows, customize the chat interface, or connect Tori through the API.