Ultimo Bots is a no-code AI support agent with live chat handoff, booking and lead capture. Plans start at $29/month with a 7-day free trial.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Ultimo Bots is a no-code platform for building and running AI customer support agents. It targets business owners who want support on their website and social channels without a technical team. The company is based in Buchrain near Lucerne, Switzerland, and was founded by Robert Klöpsch.
The agent answers from content the business supplies, such as website pages, PDFs and synced cloud documents. When those sources do not cover a question, it says so rather than inventing an answer, and it can bring in a human if one is online.
Beyond answering, the agent can act. It books appointments, tracks orders, handles Stripe billing and saves leads, all inside the chat. The company reports more than 2,500 paying customers across over 110 countries.
Setup centers on the AI Studio. The owner describes in plain words how support should work, for example qualifying a lead and then booking a demo. The Studio converts that into a skill the agent follows in every conversation, and it can be tested in a playground before going live.
The knowledge base is fed by crawling a website, uploading PDFs, docs and FAQs, or syncing Google Drive, OneDrive and Notion. Re-crawls can be scheduled monthly or daily depending on the plan, or triggered manually.
Before the agent touches private data such as orders, the visitor confirms a 6-digit code sent to their email. If the visitor asks for a human, or the AI cannot help, a teammate can join the same chat.
App Actions let the agent book, move and cancel appointments in Calendly, Cal.com and Wix, share Stripe payment links, list and change subscriptions, track orders, save contacts to HubSpot and subscribe visitors in Mailchimp. Any tool with an API can be connected.
Live chat shows which teammates are online, lets them join under their own name and avatar, and sends alerts by email, Slack or Telegram. AI reply suggestions and a translate helper assist the human after handover, on eligible plans.
Lead capture collects email, phone, name and custom fields, with an optional pre-chat form. Analytics include KPIs, transcripts, a country map and scheduled email reports. Workspaces separate brands or clients, with role-based access for teams.
Ultimo Bots is a no-code platform for building AI customer support agents. The agent answers from your own content, books appointments, captures leads and hands over to a human in live chat. It is built in Switzerland.
Plans start at $29 per month (Smart), with Boost at $59 and Ultimo at $149. The tiers differ in monthly AI credits, knowledge sources, skills and rescraping. There are no per-seat fees or fees per resolved conversation.
Yes. Every plan starts with a 7-day free trial that can be cancelled anytime with no contract. The sources do not mention a permanent free plan.
It runs on a website widget, a shareable chat link, Instagram, Facebook Messenger, Telegram and Slack. WhatsApp is described as in final testing. Every channel uses the same agent, knowledge and skills.
It has native apps for Wix, WordPress, Shopify and Webflow. Actions work with Calendly, Cal.com, Stripe, HubSpot, Mailchimp, Zapier, Make and n8n, and content can come from Google Drive, OneDrive and Notion.
Yes. Live chat handoff is included in every plan. A teammate joins the same chat with their own name, and the AI takes back over when they leave. Alerts arrive by email, Slack or Telegram.
The company describes the product as GDPR-aligned, built and hosted with European privacy standards. It states the knowledge base is never used to train third-party models and data is encrypted in transit and at rest.
No. You describe how support should work in plain words in the AI Studio and test it in a playground. No flowcharts or code are required.