WaitQ review: queue and appointment software for walk-ins and bookings. Plans start at €27/month billed annually, with a free 7-day trial.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
WaitQ is a queue management and booking platform for in-person service businesses. Customers join a walk-in queue or book ahead from their phone, and staff run waitlists, appointments and guest lists from a single screen. It is made by Azor Studio, an independent, bootstrapped company based in Portugal, and the product started in 2025.
The core idea is that long, unclear waits push customers away faster than the wait itself. WaitQ gives each customer a live view of their place and estimated wait, so they can step outside without losing their spot. Businesses get data on peak hours and walk-aways. The site lists Olive Young, Nintendo, Sephora, Lexus and Café Ciel among its users.
Customers check in from their phone by scanning a QR code, at a kiosk, or at the front desk, using a check-in page that carries the business's logo and colors. Staff manage the line from a dashboard where walk-ins and bookings sit side by side, with multiple queues per location. Each customer sees their own place and estimated wait, and a TV screen can show the whole line.
When a table, chair or counter is ready, staff send a notification with one tap by push, text (SMS or WhatsApp) or email, and a default channel can be set per queue. Afterward, wait analytics show peak hours, wait times and walk-away rates for each queue and location, which the company positions as input for staffing decisions.
The main tools are the live digital queue, appointments, guest lists and table management with floor plans. Guest lists cover RSVP and VIP lists that door staff can search and check in from any phone or tablet. The check-in form lets a business switch standard fields such as name, phone, email and party size on or off and add custom fields. Geofencing can limit joining to nearby customers.
The public display runs in a browser and can show branding, estimated wait time, priority customers, customer names (or hide them for privacy) and the services each person is queueing for. The plan comparison also lists a virtual waiting room, QR code check-in, multi-language support, data exports and analytics. WaitQ lists English, Portuguese, Spanish, French and Italian as supported languages.
WaitQ is a queue management and booking platform for in-person service businesses. Customers join a walk-in queue or book from their phone, and staff run waitlists, appointments and guest lists from one screen. It is made by Azor Studio, based in Portugal.
Plans are Starter at €27/month, Grow at €49/month and Business at €119/month, all billed annually. Additional locations cost €20/month each. The pricing page says annual billing saves up to 23%, and custom quotes are available.
Yes. WaitQ offers a free 7-day trial, and the company states that no credit card is required. The site also says there are no customer limits during use.
No. Waitlist visits, bookings and customers are unlimited on every plan, with no overage fees. Limits apply instead to locations, staff accounts, SMS/WhatsApp credits and analytics history.
No. Customers join from their phone through a QR code or link, a kiosk or the front desk. WaitQ runs in the browser, so businesses can also use existing phones, tablets and screens.
WaitQ suits businesses where customers arrive in person and wait, including restaurants, barbershops, salons, hotels, clinics, retail stores and events. It is positioned for small and mid-size businesses and multi-location operators.
The source pages list an integrations feature in the plan comparison but do not name any specific third-party tools. Buyers who need a particular integration should ask the vendor directly.
WaitQ is made by Azor Studio, a bootstrapped company based in Portugal with a remote-first team. The company says it follows EU data privacy standards and publishes its security practices, GDPR commitments, subprocessors and privacy policy.