Yellow.ai is an enterprise agentic AI platform for automating customer and employee experience with AI agents across voice, chat, and email. See features,…
Category
AI Chatbots
Pricing
Free plan (1 agent, 500 chat sessions/month, $0.99 per resolution over the limit); Basic plan; and Enterprise plan (unlimited agents/sessions, all 35+ channels) priced via custom sales quote.
Verified
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Last updated
August 6, 2026
AI AgentsEnterpriseAutomationAPIChatbotAI
Yellow.ai is an enterprise-grade agentic AI platform, founded in 2016 and headquartered in San Mateo, California, that helps large organizations automate customer experience (CX) and employee experience (EX) with autonomous AI agents. Its Agent Builder 2.0 lets teams design, test, and optimize AI agents using natural-language prompts, backed by a multi-LLM architecture that draws on 15+ underlying language models so businesses aren't locked into a single vendor. The platform supports omnichannel conversations across voice, chat, email, and video while maintaining context, and includes a Conversational Knowledge Base (agentic RAG) that turns internal enterprise knowledge into AI-driven conversations. Yellow.ai ships with 150+ pre-built integrations, built-in analytics for real-time agent optimization, and automated testing tools to help teams ship reliable agents faster. The company reports 1,300+ global brands as customers spanning BFSI, healthcare, utilities, retail, logistics, and travel/hospitality, and its enterprise-grade security page highlights SOC 2, ISO 27001, HIPAA, SSO, and penetration testing.
Key Features
Agent Builder 2.0 — Build, test, and optimize enterprise AI agents in minutes using natural-language prompts.
Multi-LLM Architecture — Draws on 15+ underlying language models with no single-vendor lock-in.
Conversational Knowledge Base — Agentic RAG that turns internal enterprise knowledge into AI-driven conversations.
Omnichannel Support — Handles voice, chat, email, and video interactions while maintaining context.
150+ Pre-built Integrations — Connects with systems such as Salesforce, Zendesk, Genesys, Nice, and HubSpot.
Analytics & Automated Testing — Real-time analytics for agent optimization plus automated testing before launch.
Pros & Cons
Pros
Multi-LLM architecture avoids single-vendor lock-in by drawing on 15+ underlying models
150+ pre-built integrations with common enterprise tools like Salesforce, Zendesk, and HubSpot
Supports a wide range of channels (voice, chat, email, video) with claimed context continuity
Enterprise-grade security posture with SOC 2, ISO 27001, HIPAA, and SSO support
Cons
Detailed pricing beyond the free tier is not published; most plans require contacting sales
Enterprise focus and feature depth may be more than smaller teams or solo users need
Free plan is capped at 1 agent and 500 chat sessions/month, with per-resolution overage fees after that