Compare cnvrse and Smartsupp on pricing, features, platforms, and ratings — both Live Chat tools, Paid vs freemium subscription pricing to decide which fits…
At a Glance
cnvrse
Smartsupp
Primary category
Live Chat
Live Chat
Rating
Not documented
Not documented
Pricing model
Paid
freemium subscription
Starting price
$34
Free plan available; paid plans from $17 per month (billed annually)
Free plan
Yes
Yes
Free trial
Not documented
Not documented
Platforms
Not documented
Web, iOS, Android
Team collaboration
Not documented
Not documented
AI features
Not documented
Yes
Public API
Not documented
Not documented
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
cnvrse
No individual plan breakdown documented yet.
Smartsupp
Free — $0 forever
Solo — $17 per month annual
Plus — $25 per month annual
Expert — $83 per month annual
Pros & Cons
cnvrse
Pros
Lightweight — adds under 20 KB of JavaScript to the site
Conversation data stays in the site's own WordPress database rather than a third-party server
No per-agent fees across any pricing tier
Forwards chats to Telegram, Slack, Discord, or WhatsApp so replies work from a phone
Free Lite version available before committing to a paid license
Works with WooCommerce product, cart, and checkout pages
Cons
WordPress-only — no support for other CMS or website platforms
Yearly license required to keep receiving updates and priority support
Free Lite tier is limited to the core widget and Telegram integration only
No native mobile app; replies happen through the connected messaging apps
No built-in AI chatbot or automation — purely a human-operated chat forwarding tool
Smartsupp
Pros
Genuinely usable free plan for very small sites or early-stage businesses
Combines live chat and AI chatbot in one affordable platform rather than requiring separate tools
Multichannel support for WhatsApp and Messenger in addition to on-site chat
Annual billing offers a meaningful roughly 30 percent discount over monthly pricing
Cons
Free plan's 25 conversation per month cap is quite limiting for active stores
Mira AI Agent is a separate add-on with its own pricing rather than being bundled into core plans
Higher operator counts on Expert and Enterprise plans can add up in cost for larger support teams
Smaller company size relative to larger live chat competitors like Intercom or Zendesk
Use Cases
cnvrse
Smartsupp
E-commerce visitor engagement — Online stores use proactive chat triggers and visitor tracking to engage shoppers in real time and reduce cart abandonment.
AI-assisted customer support — Support teams deploy the Mira AI Agent to automatically answer common product and order questions, freeing agents for complex cases.
Multichannel messaging support — Businesses consolidate WhatsApp, Messenger, and website chat conversations into a single inbox for consistent responses.