Chaport and Smartsupp are both freemium live-chat platforms with AI add-ons, but they're built for different contexts: Chaport reserves its AI chatbot and…
Best for Chaport: Teams that want native desktop apps (Windows, macOS) alongside mobile, prioritize unlimited chat volume even on the free plan, and are fine paying a flat €99/month once they need chatbots and a knowledge base.
Best for Smartsupp: E-commerce businesses that want native Shopify, WooCommerce, or Magento integrations, WhatsApp support, and an AI shopping agent (Mira) that can answer FAQs and recommend products without a human operator.
At a Glance
Chaport
Smartsupp
Primary category
Live Chat
Live Chat
Rating
Not documented
Not documented
Pricing model
Freemium
freemium subscription
Starting price
Free
Free plan available; paid plans from $17 per month (billed annually)
Free plan
Yes
Yes
Free trial
Yes
Not documented
Platforms
Web, iOS, Android, Mac, Windows
Web, iOS, Android
Team collaboration
Not documented
Not documented
AI features
Yes
Yes
Public API
Not documented
Not documented
Key Differences
E-commerce integration depth
Chaport: Chaport's integrations center on Zapier, connecting to 4,000+ apps generically.
Smartsupp: Smartsupp has 80+ integrations specifically named for e-commerce, including Shopify, WordPress, WooCommerce, PrestaShop, Wix, and Magento.
Native, named e-commerce integrations reduce setup friction compared to routing through a generic automation tool.
AI chatbot access tier
Chaport: Chaport's AI Chatbots and Knowledge Base/FAQ bot are reserved for the top Unlimited plan (€99/month).
Smartsupp: Smartsupp's Mira AI Agent and AI Reply Assist are available from lower tiers but are usage-capped per plan (e.g., 50 AI reply assists/month on Solo), with the full AI Agent billed as a separate add-on starting at $16/month.
Where AI sits in the plan structure changes the real entry cost for AI-assisted support.
Free plan conversation limits
Chaport: Chaport's free plan allows unlimited chats and websites, capped at 2 operators and 60-day chat history.
Smartsupp: Smartsupp's free plan caps at 25 conversations/month and 14-day history, with 1 operator.
Chaport's free tier supports higher chat volume, while Smartsupp's is more limited but includes WhatsApp and Messenger from the start.
Operator scaling
Chaport: Chaport's Pro plan supports 4 operators, and Unlimited supports unlimited operators at a flat €99/month.
Smartsupp: Smartsupp requires the Expert plan ($83-117/month) for 5+ operators.
Teams with larger support staffs need to check where operator caps force an upgrade.
Desktop app support
Chaport: Chaport offers native Windows and macOS desktop apps in addition to iOS and Android.
Smartsupp: Smartsupp's facts mention only iOS and Android mobile apps, with no native desktop app noted.
A native desktop app can matter for support agents who prefer a dedicated application over a browser tab.
Feature-by-Feature
Chat & Messaging Channels
Feature
Chaport
Smartsupp
Live chat widget
Available
Available
WhatsApp
Unavailable
Available
Facebook Messenger
Available
Available
Telegram / Viber
Available
Not documented
AI Features
Feature
Chaport
Smartsupp
AI chatbot
Available
Available
AI-assisted operator replies
Not documented
Available
Knowledge base / FAQ bot
Available
Not documented
Platforms & Integrations
Feature
Chaport
Smartsupp
iOS/Android apps
Available
Available
Native Windows/macOS desktop apps
Available
Unavailable
Zapier integration
Available
Not documented
Native e-commerce platform integrations
Not documented
Available
Pricing & Plans
Feature
Chaport
Smartsupp
Free plan
Available
Available
Entry paid plan price
Available
Available
Top named plan price
Available
Available
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
Chaport
Free — $0 forever
Pro — $29/month (billed annually) annual
Unlimited — $99/month (billed annually) annual
Smartsupp
Free — $0 forever
Solo — $17 per month annual
Plus — $25 per month annual
Expert — $83 per month annual
Pros & Cons
Chaport
Pros
Usable free plan with 2 operators and unlimited chats/websites
Multi-channel messaging including Viber and Telegram, less common among competitors
Affordable Pro tier compared to larger customer service suites
Available on web, desktop, and mobile
Cons
Free plan chat history limited to 60 days
Advanced automation (chatbots, knowledge base) only available on the top Unlimited plan
Native integrations are limited mainly to Zapier rather than a broad app marketplace
Not a full helpdesk/ticketing platform, so may need pairing with another tool for complex support operations
Smartsupp
Pros
Genuinely usable free plan for very small sites or early-stage businesses
Combines live chat and AI chatbot in one affordable platform rather than requiring separate tools
Multichannel support for WhatsApp and Messenger in addition to on-site chat
Annual billing offers a meaningful roughly 30 percent discount over monthly pricing
Cons
Free plan's 25 conversation per month cap is quite limiting for active stores
Mira AI Agent is a separate add-on with its own pricing rather than being bundled into core plans
Higher operator counts on Expert and Enterprise plans can add up in cost for larger support teams
Smaller company size relative to larger live chat competitors like Intercom or Zendesk
Use Cases
Choose Chaport: Teams that want native desktop apps (Windows, macOS) alongside mobile, prioritize unlimited chat volume even on the free plan, and are fine paying a flat €99/month once they need chatbots and a knowledge base.
Choose Smartsupp: E-commerce businesses that want native Shopify, WooCommerce, or Magento integrations, WhatsApp support, and an AI shopping agent (Mira) that can answer FAQs and recommend products without a human operator.
Need both: Agencies supporting clients across different platforms — some e-commerce, some general websites — may need familiarity with both, since Smartsupp's strengths are commerce-specific while Chaport's are more general-purpose messaging.
Chaport
Small business customer support — Small teams use Chaport's Free or Pro plan as an affordable way to add live chat and messaging support to their website.
E-commerce sales chat — Online stores use auto-invitations and multi-channel messaging to engage shoppers and answer pre-sale questions in real time.
Agency management of multiple client sites — Agencies use Chaport across multiple websites under one account to manage chat support for several clients.
Smartsupp
E-commerce visitor engagement — Online stores use proactive chat triggers and visitor tracking to engage shoppers in real time and reduce cart abandonment.
AI-assisted customer support — Support teams deploy the Mira AI Agent to automatically answer common product and order questions, freeing agents for complex cases.
Multichannel messaging support — Businesses consolidate WhatsApp, Messenger, and website chat conversations into a single inbox for consistent responses.
Frequently Asked Questions
Does Chaport have a free plan?
Yes, the Free plan includes 2 operators, unlimited chats and websites, and 60-day chat history.
Does Smartsupp have a free plan?
Yes, the Free plan includes 1 operator, 25 conversations per month, and 14-day chat history.
Which plan includes chatbots on Chaport?
Only the Unlimited plan (€99/month) includes AI chatbots and the knowledge base/FAQ bot.
Does Smartsupp use AI?
Yes, via a Mira AI Agent that answers FAQs and recommends products, plus an AI Reply Assist for human operators.
What channels does Chaport support?
Live chat plus Facebook, Telegram, Viber, and email messaging.
What e-commerce platforms does Smartsupp integrate with?
80+ integrations including Shopify, WordPress, WooCommerce, PrestaShop, Wix, and Magento.