Compare Chaport and comm100 on pricing, features, platforms, and ratings — both Live Chat tools, Freemium vs Comm100 uses tiered per-agent SaaS pricing for…
At a Glance
Chaport
comm100
Primary category
Live Chat
Live Chat
Rating
Not documented
Not documented
Pricing model
Freemium
Comm100 uses tiered per-agent SaaS pricing for Live Chat (Startup at $39/agent/month, Plus at $69/agent/month, both with ~20% annual discounts, and a custom-quoted Ultra tier), while Ticketing & Messaging, Voice, Knowledge Base, Queue Management, Booking, and all AI add-ons (AI Agent, AI Copilot, AI Insights, AI Knowledge, AI QA, AI Training) are priced via custom sales quotes rather than published rates.
Starting price
Free
Not documented
Free plan
Yes
Not documented
Free trial
Yes
Yes
Platforms
Web, iOS, Android, Mac, Windows
Not documented
Team collaboration
Not documented
Not documented
AI features
Yes
Yes
Public API
Not documented
Not documented
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
Chaport
Free — $0 forever
Pro — $29/month (billed annually) annual
Unlimited — $99/month (billed annually) annual
comm100
No individual plan breakdown documented yet.
Pros & Cons
Chaport
Pros
Usable free plan with 2 operators and unlimited chats/websites
Multi-channel messaging including Viber and Telegram, less common among competitors
Affordable Pro tier compared to larger customer service suites
Available on web, desktop, and mobile
Cons
Free plan chat history limited to 60 days
Advanced automation (chatbots, knowledge base) only available on the top Unlimited plan
Native integrations are limited mainly to Zapier rather than a broad app marketplace
Not a full helpdesk/ticketing platform, so may need pairing with another tool for complex support operations
comm100
Pros
Broad omnichannel coverage (live chat with audio/video/screen sharing, ticketing, SMS, social messaging, voice, and knowledge base) in a single platform
Strong compliance posture, with SOC 2, ISO 27001, GDPR, HIPAA, and PCI DSS referenced on its trust center -- useful for regulated industries
Wide integration ecosystem, including Salesforce, HubSpot, Microsoft Dynamics 365, Shopify, WordPress, and Zapier
All core Live Chat plans include a free 30-day trial, lowering the barrier to evaluate the product
Cons
Most advanced tiers (Live Chat Ultra, AI Agent, AI Copilot, and other AI add-ons) require contacting sales for custom quotes rather than showing transparent self-serve pricing
The breadth of separate products (live chat, ticketing, voice, knowledge base, queue management, booking, and multiple AI modules) may take time for new teams to configure and adopt
Some feature-page copy is short on independently verifiable specifics, making it harder to compare precisely against competitors without a sales conversation
Use Cases
Chaport
Small business customer support — Small teams use Chaport's Free or Pro plan as an affordable way to add live chat and messaging support to their website.
E-commerce sales chat — Online stores use auto-invitations and multi-channel messaging to engage shoppers and answer pre-sale questions in real time.
Agency management of multiple client sites — Agencies use Chaport across multiple websites under one account to manage chat support for several clients.