Comm100 is an AI-powered omnichannel platform for live chat, ticketing, and knowledge base support. See pricing, features, integrations, and pros & cons.
Category
Live Chat
Pricing
Comm100 uses tiered per-agent SaaS pricing for Live Chat (Startup at $39/agent/month, Plus at $69/agent/month, both with ~20% annual discounts, and a custom-quoted Ultra tier), while Ticketing & Messaging, Voice, Knowledge Base, Queue Management, Booking, and all AI add-ons (AI Agent, AI Copilot, AI Insights, AI Knowledge, AI QA, AI Training) are priced via custom sales quotes rather than published rates.
Comm100 is a Vancouver, Canada-headquartered (with a US office in Lewes, Delaware) customer engagement platform built around live chat, ticketing & messaging, voice, knowledge base, queue management, and booking tools, unified with an AI suite that includes AI Agent, AI Copilot, AI Insights, AI Knowledge, AI Quality Assurance, and AI Training. The live chat product supports text, audio, video, and screen sharing, while ticketing & messaging spans email, SMS, and social channels. Comm100 positions itself as a compliance-focused platform, citing SOC 2, ISO 27001, GDPR, HIPAA, and PCI DSS on its trust center, and serves organizations in higher education, healthcare, banking & finance, insurance, government, iGaming, telecom, and retail. Named customers referenced on the site include Stanford, the University of British Columbia, the State of Texas, McMaster University, Canadian Blood Services, and Global Affairs Canada.
Key Features
Live Chat — Text, audio, video, and screen-sharing chat with customizable widgets, multi-language support, chat routing, and canned messages.
Ticketing & Messaging — Unified inbox spanning email, SMS, and social channels for handling support tickets across 12+ channels.
AI Agent & AI Copilot — AI Agent automates customer conversations with context-aware, guided workflows, while AI Copilot gives live agents real-time response suggestions.
Knowledge Base — A shared knowledge base that serves customers, agents, and the platform's own AI tools for self-service and faster resolutions.
Queue Management & Booking — Tools for managing support queues and scheduling customer appointments/bookings.
AI Insights, Knowledge, QA & Training — Analytics and sentiment insights, content-gap detection, automated conversation quality scoring, and simulation-based agent training.
Pros & Cons
Pros
Broad omnichannel coverage (live chat with audio/video/screen sharing, ticketing, SMS, social messaging, voice, and knowledge base) in a single platform
Strong compliance posture, with SOC 2, ISO 27001, GDPR, HIPAA, and PCI DSS referenced on its trust center -- useful for regulated industries
Wide integration ecosystem, including Salesforce, HubSpot, Microsoft Dynamics 365, Shopify, WordPress, and Zapier
All core Live Chat plans include a free 30-day trial, lowering the barrier to evaluate the product
Cons
Most advanced tiers (Live Chat Ultra, AI Agent, AI Copilot, and other AI add-ons) require contacting sales for custom quotes rather than showing transparent self-serve pricing
The breadth of separate products (live chat, ticketing, voice, knowledge base, queue management, booking, and multiple AI modules) may take time for new teams to configure and adopt
Some feature-page copy is short on independently verifiable specifics, making it harder to compare precisely against competitors without a sales conversation