Compare top help desk and ticketing platforms. Find the best support software by features, pricing, and customer reviews.
31 tools
Tools in Help Desk
Zendesk — Zendesk is a customer service and support platform providing ticketing, omnichannel messaging, AI-powered agents, and a help center for businesses managing customer support at scale.
Intercom — AI-first customer service platform pairing the Fin AI Agent with a shared inbox, live chat, and help center tools.
Freshdesk — Freshdesk is an omnichannel customer support and helpdesk platform from Freshworks that unifies email, chat, phone, and social ticketing with automation and AI-assisted agent tools.
Help Scout — Cloud-based help desk combining a shared inbox, live chat, knowledge base and AI tools for small and mid-sized customer support teams.
Front — Front is a customer operations platform built around a collaborative shared inbox that unifies email, chat, SMS, and social messages, layered with AI tools for drafting, routing, and quality analysis.
GLPI — GLPI is an open-source IT asset management, helpdesk and service-desk platform used to track equipment, tickets, contracts and inventory across an organization.
iTop — Open-source ITSM and CMDB platform by Combodo for managing incidents, changes, service requests and IT assets.
Freshservice — Freshservice is Freshworks' cloud-based IT service management (ITSM) and enterprise service management platform, covering incident, problem, change, and asset management with ITIL-aligned workflows and AI assistance.
InvGate Service Desk — Cloud-based ITSM and IT service desk platform with AI-assisted ticketing, low-code workflows and ITIL processes.
HaloITSM — HaloITSM is an all-inclusive, ITIL-aligned IT service management platform covering incidents, requests, changes, problems and assets with a built-in AI copilot.
ManageEngine ServiceDesk Plus — ManageEngine ServiceDesk Plus is an IT and enterprise service management platform from Zoho's ManageEngine division, combining help desk, ITSM, and asset management.
OTRS — OTRS is a commercial IT and customer service management platform from Germany's OTRS AG, offering ticketing, ITSM, and security incident response tools, after its free Community Edition was discontinued in December 2020.
HelpCrunch — All-in-one customer communication platform combining live chat, a shared inbox, help desk, knowledge base and AI chatbots for support, marketing and sales.
SupportBee — SupportBee is an email-first help desk platform that gives small teams a shared inbox, knowledge base, and customer portal for managing support tickets collaboratively.
ProProfs Help Desk — ProProfs Help Desk is a shared-inbox ticketing platform that helps support teams manage customer emails, track tickets, automate workflows, and measure satisfaction from a single dashboard.
LiveAgent — Multi-channel help desk and live chat software from Quality Unit combining ticketing, chat, call center and social support in one dashboard.
TeamSupport — TeamSupport is a B2B customer support platform that helps technical support teams manage tickets, live chat, and account-level customer health with tools like its Customer Distress Index.
Deskpro — Deskpro is a helpdesk and customer support platform offering ticketing, live chat, and knowledge base tools, available as cloud or self-hosted software.
comm100 — The people-first, AI-powered customer service by Comm100—automate support, optimize workflows, and engage customers across 12+ channels.
siit — Siit is an AI-powered service desk that unifies IT, HR, and Finance operations to automate employee requests and internal workflows.
knowdesk — KnowDesk is AI customer support software that turns your Google Docs, Notion, and PDFs into a no-code chatbot - with live agent takeover, Stripe & Shopify order lookup, email inbound tickets, and omni-channel analytics. Deploy on any website in 2 minutes. The affordable Intercom alternative for SaaS, e-commerce, and small business.
sysaid — SysAid is a cloud-based IT Service Management (ITSM) and help desk platform that uses an AI Copilot and automated AI agents to resolve IT tickets, manage assets, and streamline service delivery for IT teams.
hesk — Hesk allows you to set up a web-based customer support portal or an IT help desk. Hesk is secure, user-friendly, and easy to use. Available as a cloud SaaS solution or on-premise help desk software.
topdesk — TOPdesk is an IT and enterprise service management (ITSM/ESM) platform for managing tickets, assets, and self-service support, used by over 10 million users worldwide.
matrix42 — Matrix42 is a European unified endpoint, IT/enterprise service, and software asset management platform, extended by an official marketplace of certified add-ons and integrations.
psmplugins — PSM Plugins builds premium WordPress plugins for WooCommerce and customer support, including SupportCandy, Request a Quote for WooCommerce, and Multi-Currency for WooCommerce.
helplane — HelpLane is an AI-powered customer support platform with unified inbox, automation, and self-service. Manage email, WhatsApp, SMS, and web chat in one place. Start your free trial today.
helpdesk — HelpDesk.com is an AI-powered ticketing and help desk software that unifies customer communication from email, live chat, Messenger, and SMS into one smart inbox. Start for free with no credit card required.
ticketbuddy — TicketBuddy is an AI-powered helpdesk assistant that automatically resolves repetitive support tickets from your knowledge base, escalating uncertain answers to your team to avoid hallucinated responses.
obsera — Obsera is an AI-powered shared inbox that unifies email, web chat, WhatsApp, Instagram, Facebook, Messenger, Telegram and other channels into one omnichannel view.
easyvista — EasyVista provides powerful IT service management solutions to improve efficiency, reduce costs, and enhance service delivery for organizations worldwide.