Compare top help desk and ticketing platforms. Find the best support software by features, pricing, and customer reviews.
18 tools
Tools in Help Desk
Zendesk — Zendesk is a customer service and support platform providing ticketing, omnichannel messaging, AI-powered agents, and a help center for businesses managing customer support at scale.
Intercom — AI-first customer service platform pairing the Fin AI Agent with a shared inbox, live chat, and help center tools.
Freshdesk — Freshdesk is an omnichannel customer support and helpdesk platform from Freshworks that unifies email, chat, phone, and social ticketing with automation and AI-assisted agent tools.
Help Scout — Cloud-based help desk combining a shared inbox, live chat, knowledge base and AI tools for small and mid-sized customer support teams.
Front — Front is a customer operations platform built around a collaborative shared inbox that unifies email, chat, SMS, and social messages, layered with AI tools for drafting, routing, and quality analysis.
GLPI — GLPI is an open-source IT asset management, helpdesk and service-desk platform used to track equipment, tickets, contracts and inventory across an organization.
iTop — Open-source ITSM and CMDB platform by Combodo for managing incidents, changes, service requests and IT assets.
Freshservice — Freshservice is Freshworks' cloud-based IT service management (ITSM) and enterprise service management platform, covering incident, problem, change, and asset management with ITIL-aligned workflows and AI assistance.
InvGate Service Desk — Cloud-based ITSM and IT service desk platform with AI-assisted ticketing, low-code workflows and ITIL processes.
HaloITSM — HaloITSM is an all-inclusive, ITIL-aligned IT service management platform covering incidents, requests, changes, problems and assets with a built-in AI copilot.
ManageEngine ServiceDesk Plus — ManageEngine ServiceDesk Plus is an IT and enterprise service management platform from Zoho's ManageEngine division, combining help desk, ITSM, and asset management.
OTRS — OTRS is a commercial IT and customer service management platform from Germany's OTRS AG, offering ticketing, ITSM, and security incident response tools, after its free Community Edition was discontinued in December 2020.
HelpCrunch — All-in-one customer communication platform combining live chat, a shared inbox, help desk, knowledge base and AI chatbots for support, marketing and sales.
SupportBee — SupportBee is an email-first help desk platform that gives small teams a shared inbox, knowledge base, and customer portal for managing support tickets collaboratively.
ProProfs Help Desk — ProProfs Help Desk is a shared-inbox ticketing platform that helps support teams manage customer emails, track tickets, automate workflows, and measure satisfaction from a single dashboard.
LiveAgent — Multi-channel help desk and live chat software from Quality Unit combining ticketing, chat, call center and social support in one dashboard.
TeamSupport — TeamSupport is a B2B customer support platform that helps technical support teams manage tickets, live chat, and account-level customer health with tools like its Customer Distress Index.
Deskpro — Deskpro is a helpdesk and customer support platform offering ticketing, live chat, and knowledge base tools, available as cloud or self-hosted software.