Hesk is help desk software for support tickets and customer service, available as a free self-hosted PHP app or a paid, managed Hesk Cloud plan starting at…
Category
Customer Support
Pricing
Free self-hosted PHP/MySQL edition; Hesk Cloud (managed) uses flat annual pricing starting at $299/year for up to 10 agents, with higher tiers for larger teams.
Verified
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Last updated
August 6, 2026
SaaSFree PlanSMBCloudSelf-Hosted
Hesk is a help desk and customer support ticket system that has been in active development since 2005, with over 1,000,000 downloads of its free, self-hosted PHP/MySQL edition. Support requests come in through customizable, category-specific submission forms, and customers get accounts to log in and track ticket history. Staff work tickets with search, filtering, categories, and reporting, backed by a built-in knowledge base. Teams that don't want to run their own server can use Hesk Cloud, a managed version with flat annual pricing (not per-agent), exclusive cloud-only modules, and regional hosting in the US, EU, or Australia; the provider handles updates, backups, and maintenance. Hesk Cloud plans scale from small teams (up to 10 agents) to larger support organizations (up to 200 agents), and self-hosted customers can migrate their data to the cloud edition.
Key Features
Ticket management — Customers submit support requests through customizable, category-specific forms, and staff work tickets with search, filtering, and reporting.
Customer accounts — Customers get their own login to track ticket history and status over time.
Knowledge base — A built-in knowledge base lets teams publish self-service help articles alongside the ticket workflow.
Self-hosted or managed cloud — Run Hesk free on your own PHP/MySQL server, or use Hesk Cloud for managed hosting, updates, HTTPS, and daily backups with flat annual pricing.
Multi-language support — Downloadable language packs and customizable, brandable styling/themes.
Regional cloud hosting — Hesk Cloud offers regional hosting options in the US, EU, and Australia.
Pros & Cons
Pros
Free, self-hosted edition with no per-agent licensing cost
Hesk Cloud uses flat annual pricing instead of per-agent billing, which can be cheaper for larger teams
Long track record (in development since 2005) with over 1,000,000 downloads
Customer accounts with ticket history, category-specific forms, and a built-in knowledge base