Re:amaze is an AI-powered helpdesk and live chat platform for ecommerce businesses. See 2026 pricing plans, features, pros and cons, and FAQs.
Category
Customer Support
Pricing
Per-user monthly subscription tiers, plus a flat-rate/volume-based plan option, with an annual billing discount, from $29/user/month (billed monthly), or $59/month flat-rate Starter plan for unlimited users capped at 500 conversations/month
Verified
Not yet
Last updated
July 19, 2026
Founded
2012
Headquarters
San Jose, California, United States
Web AppiOSFree TrialAndroidAI
Overview
Re:amaze is a customer service helpdesk and live chat platform founded in 2012 and headquartered in San Jose, California, built specifically for ecommerce and online businesses. Current company listings show it operating under GoDaddy while continuing to be marketed as Re:amaze.
The platform unifies email, live chat, social media, SMS, VoIP calling, video calls, and push notifications into a single shared inbox, positioning itself as an AI-powered customer service and AI agent platform for support teams handling high conversation volume across multiple channels.
Key Features
Core features include a Re:amaze AI Agent that automates common customer resolutions, workflow automation and chatbots for routing routine questions, and a combined public and internal FAQ knowledge base. Higher tiers add multi-brand management, live visitor view, in-chat screensharing (Peek), department and shift management, and customer satisfaction ratings.
Re:amaze is heavily distributed through the Shopify App Store, reflecting deep integration with ecommerce workflows, and is used by both direct-to-consumer brands and high-traffic media platforms that need to manage large volumes of customer conversations.
Pricing
Re:amaze prices its main plans per team member: Basic at 29 dollars per user per month, Pro at 49 dollars, and Plus at 69 dollars, each with roughly a 10 percent discount when billed annually. A flat-rate Starter plan at 59 dollars per month covers Basic-tier features for unlimited team members but caps usage at 500 conversations per month.
Basic and Plus plans include a set number of monthly AI-powered resolutions per user (5 on Basic, 20 on Plus) handled by the Re:amaze AI Agent, with additional AI resolutions billed at 85 cents each. All plans include a 14-day free trial with Plus-tier features and no long-term contract requirement.
Key Features
Unified omnichannel inbox — Combines email, live chat, social media, SMS, VoIP, and video calls into a single shared support inbox.
Re:amaze AI Agent — AI-powered automation that resolves common customer questions without human agent involvement, included with monthly quotas per plan.
Workflow automation and chatbots — Rules-based automation and chatbot flows for routing and answering routine customer inquiries.
Public and internal FAQ knowledge base — Self-service help center for customers plus an internal knowledge base for support staff.
Multi-brand management — Manage support for multiple storefronts or brands from a single Re:amaze account on higher tiers.
Live visitor view and Peek screensharing — Monitor real-time site visitor activity and offer in-chat screensharing for hands-on troubleshooting.
Shopify App Store integration — Deep integration with Shopify for order status, customer data, and ecommerce-specific support workflows.
Customer satisfaction ratings and reporting — Collects post-conversation satisfaction ratings and provides staff performance and advanced reporting on higher tiers.
Pros & Cons
Pros
Combines email, chat, social, SMS, and voice channels in one unified inbox
Purpose-built for ecommerce workflows with strong Shopify integration
Includes built-in AI Agent for automating common customer resolutions
Flat-rate Starter plan offers unlimited team members at a fixed monthly cost
Month-to-month billing with no long-term contract required
Cons
AI resolutions beyond the monthly quota are billed per resolution, adding variable cost
Advanced reporting, multi-brand management, and screensharing are reserved for higher tiers
Feature set is less extensive than some enterprise-focused helpdesk platforms for complex support orgs
Now operating under GoDaddy ownership, which may affect long-term independent product direction
Pricing
Starter $59/month flat rate monthly
Basic $29/user/month ($26.10 billed annually) monthly or annual
Pro $49/user/month ($44.10 billed annually) monthly or annual
Plus $69/user/month ($62.10 billed annually) monthly or annual
Frequently Asked Questions
What is Re:amaze used for?
Re:amaze is a customer service helpdesk and live chat platform used by ecommerce and online businesses to manage support across email, chat, social, SMS, and voice from one inbox.
Does Re:amaze integrate with Shopify?
Yes, Re:amaze is available as a Shopify App Store app and is widely used by Shopify merchants for helpdesk and live chat support.
Does Re:amaze offer a free trial?
Yes, Re:amaze offers a 14-day free trial that includes Plus-tier features.
What is the Starter plan?
The Starter plan is a 59 dollar per month flat-rate option that includes Basic-tier features for unlimited team members, capped at 500 conversations per month.
Does Re:amaze support AI-powered customer responses?
Yes, the Re:amaze AI Agent automates common customer resolutions, with a monthly quota included per plan and per-resolution billing beyond that quota.
Can Re:amaze handle SMS and voice support?
Yes, SMS and voice channels are available starting on the Pro plan and above.
Who owns Re:amaze?
Re:amaze currently operates under GoDaddy according to current company listings, while continuing to be marketed under the Re:amaze brand.
When was Re:amaze founded?
Re:amaze was founded in 2012 and is headquartered in San Jose, California.